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Content Investigator

Job Location: Dublin

Regional Description: Ireland

Job Number: 00595839

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- Job description

 

 

 

Content Investigator – Fluent English

 

 

The successful candidate will review accounts set up on the client’s platform, they will investigate uploaded content, connections, behaviour, communication and company website for indicators of fraudulent activity.  

 

Responsibilities

 

·       Evaluate, label and identify patterns in suspicious activity

·       If red flags identified, place account on hold and request information from client to explain behaviour, which will be dealt with by the appeals department

·       Review non-objectionable content, create tasks, follow-up on open tickets

·       Review account details for indicators of suspicious activity, such as fake website or money laundering

·       Provide feedback on trends identified in review

·       General data entry related tasks.

·       Provide suggestions to improve the process and workflows

 

Key skills required

 

·       Candidates should have investigation and navigating skills

·       Attention to detail is essential to ensure the quality of work execution

·       Excellent work pacing (time management) skills, able to work independently

·       Able to work in multiple tools/web browser windows at one time

·       Familiar with MS office (mainly excel) for updating progress

·       Motivated, takes initiative, high energy, decision maker

·       Fluent English speaker

·       Self-starter, can easily adapt to change (new content, changing policies)

·       Good problem solving

 

 


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 


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