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Senior Recruitment Lead-BPO Client Services

Job Location: Dublin

Regional Description: Ireland

Job Number: 00593906


- Job description

Job Title: Senior Recruitment Lead-BPO Client Services
Level:7 Manager

Provide strategic guidance, enablement, thought leadership and day to day management of the Operations recruitment team. Drive required volume of hires/month as agreed with key Account stakeholders. Optimize teams' abilities to achieve delivery, quality, diversity and costs targets for recruitment. Lead the team and ensure compliance and control of all recruitment activities and processes. Execute all or some of the sourcing, scouting and candidate management processes including Supplier Relationship Management, Alumni programs, Recruitment Marketing and Analytics. 

Take ownership for all aspects of the 

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role. 

  • Manage the relationship with key Operations stakeholders – in particular Client Stakeholders, Account Leads, Service Delivery Leads, Hiring Managers. 
  • Plan, design, manage and measure the success of recruiting projects and build a collaborative relationship and partner closely with other GU Recruiting leads, thus enabling operational efficiencies in recruitment delivery and lead high-impact, multi-country recruiting initiatives 
  • Work with Account and other Operations stakeholders in Ireland, to understand short and long term talent objectives and hiring forecasts; create and implement short-term tactical plans to meet hiring and cost per hire targets through the efficient use of human resources, technology and maximization of workforce 
  • Oversee the achievement of Global Recruiting Metric targets 
  • Drive cost optimization by employing appropriate channel mix strategies – specifically optimise and increase direct sourcing 
  • Identify key challenges and work towards implementable solutions 
  • Provide a forum for sharing best practices and highlight key global strategic initiatives in talent acquisition and drive the entity recruitment teams to achieve the entity's recruitment targets 
  • Define and develop assessment recommendations for all businesses and levels 
  • Engage with HR and Business leadership in addressing key recruitment challenges, develop and prioritize recruiting and sourcing strategies and key recruiting initiatives 
  • Work with Marketing and Communications team on external branding and candidate experience, collaborate with business, HR and Recruitment leadership to commission and implement Recruitment Marketing programs. 
  • Develop approach for recruitment systems initiatives, critical components and timeline, ensuring scope is clearly defined and expectations are articulated to all team members and key stakeholders involved 
  • Responsible for developing the strategic approach to support all Recruitment and HR initiatives required by the business, establish critical components and timeline, ensuring scope is clearly defined and expectations are articulated to all team members and key stakeholders involved 
  • Ensure one Accenture face to the market and maintain up to date market knowledge and expertise in various recruitment trends and practices, providing guidance and support as needed to internal and Client teams 
  • Act as key point of contact for HR, Finance and Recruitment Marketing leadership in regards to cross-geography issues. 
  • May also be responsible for the development, implementation and functionality enhancement for recruitment system and functional components, i.e. general usage, content and reporting 
  • Oversee Operations recruitment budget, balance resources across entities and responsible for Recruitment audit and compliance 

About Accenture

 Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. 


Accenture reserves the right to close the role prior to this date should a suitable applicant be found. 


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