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German Technical Support Accenture Operations

Job Location: Dublin

Regional Description: Ireland

Job Number: 00578525

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- Job description

Job Description


Role: Technical Support fluent in German


Position will require candidate to write technical support emails in response to developer’s questions about how to develop applications. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escalate developer queries to the next level of support.


The candidate will also test Actions across various multimodal platforms. Candidate will rigorously test Action’ to ensure they meet expectations in regard to quality, integrity, ease of use, customer experience, and various policies, such as legal, security and community. Candidate must notate bugs, edge cases, findings and share this information with multiple teams, stakeholders, and with the developers:


                 Very strong, effective written and oral communication skills

                 Impeccable attention to detail

                 Ability to multi-task under pressure in an ever changing environment

                 Keep up to date in a very fast paced environment in terms of policy, procedure and workflow

                 Excellent soft skills and customer service skills are a must

                 Knowledge of Android OS and Mac OS desired

                 Must proactively communicate status across various teams and stakeholders, including technical and non technical partners

                 A team player with a positive attitude and people skills

                 Hands-on development skills with JavaScript, JSON, Nodejs experience is a must

                 Must be able to context-switch and manage multiple partners in parallel across various implementation stages

                 Experience in analyses, troubleshooting, problem solving and project management

                 Good command of basic internet and database technologies

                 Be able to work as an individual contributor as well as part of a close team

                 Experience in analyses, troubleshooting, problem solving and project management

                 Be able to work initiative

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions— underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


Disclaimer


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

 


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