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Accebture is hiring Turkish Speaking -Technical Support role

Job Location: Dublin

Regional Description: Ireland

Job Number: 00578510

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- Job description

Job Description

Job Title Digital Marketing Platform - Technical Support Analyst

Department Services - Business Process Outsourcing (BPO)

Level Analyst / Senior Analyst depending on experience

Location Client Site, Dublin


Join Accenture in Ireland and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.


Role Summary


Our client is a market-leading online advertising and online search provider. The supported web-based online advertising platform is a powerful display and video focused real time bidding solution. The product provides at least 35 billion global ad impressions daily. This Demand Side Platform enables advertisers to plan, target, execute, optimise and report on their online advertising campaigns all from one web-based tool. Using proprietary API’s, it interfaces and funnels data not only with other online advertising products, but also with all major ad exchanges.


Roles and Responsibilities

 

                 Troubleshoot and resolve issues related to online advertising tools

                 Provide guidance and consultative technical support to clients and Account Managers

                 Provide product, troubleshooting & workflow guidance and training to new hires

                 Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development

                 Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness

                 Work on internal product initiatives like process automation, product improvement suggestion development


Personal Specification

Required Skills/Competencies/Experience

 

             2 years’ experience working in a client-facing technical service environment, preferably supporting web-based products

             Ability to absorb complex technical concepts and communicate them to a non-technical audience

             Strong collaboration, leadership, organization and the ability to work well in teams

             Demonstrated creative problem-solving approach and strong analytical skills

             Strong communication skills

             Digital advertising / Ad operations experience

             Fluent written and spoken English AND a second European language

 

Technical Skills

             An advantage knowledge of HTML, JavaScript and Flash

             Preferable skills of browsers and cookies, and how these relate to conversions in online advertising.

 

Desirable

             Data analytics skills, working knowledge of online marketing KPIs (CPM, CPA, CPC)

             Prior knowledge of online advertising products/tools

             Prior knowledge of ad networks and ad exchanges

o             Experience working in online advertising operations, interacting with a publisher or advertiser-facing ad management platform o Knowledge setting up online advertising campaigns

o             o Knowledge with ad trafficking

 

Education

             Experience in technical environment or relevant education

 

All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career 

 

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions— underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Disclaimer

 

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

 


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