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Outmaneuvering uncertainty in a new era of travel

September 21, 2020


In brief

Next-level actions towards the future of travel

Four travel futures to prepare for tomorrow today

Remarkable recovery

Travel companies must act to take full advantage of a burst in pent-up demand, which largely returns to 2019 levels by 2022.

Collective coexistence

Along with the world, travel companies learn to coexist with the virus through discipline and containment, and travel makes a tentative return.

Market mayhem

Amid permanent volatility, travel companies must shrink and refocus on remaining areas of demand to survive. Some companies fail.

Darkest days

The uncontrolled virus upends the industry, and travel companies must radically rethink their business models. Many fail.

Global airline passenger outlook

Global airline industry profit (EBIT)

Global hospitality industry profit (EBIT)

Senior Managing Director – Global Industry Sector Lead Travel

With over 25 years of experience, Emily leads Accenture’s Global Travel Industry practice, helping hospitality, aviation and travel clients worldwide.

Jonathan Keane

Strategy Lead – UK & Ireland

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