Industry

Travel consulting

At a time where the future of the industry is in flux, how can travel companies outmaneuver uncertainty in a new era of Travel?

Actions for a New Era

Actions for a New Era

Making It Happen

Case Studies

What We Think

Compass: Travel Blog

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Travel’s passport to tomorrow

A platform for growth

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Future in flux

Travel has long been one of the world’s largest economic contributors. But COVID-19 saw global demand for travel plummet. Travel as we know it is not coming back. But it can become better than ever. Leaders have critical decisions to make in order to get back to growth.

During these trying times you must execute the day-to-day business; manage costs with precision, generate demand, and invest in the right assets. These are qualifying actions for survival. However, there are next level moves that travel companies can make to respond to the crisis and prepare for any eventuality.

A future in flux doesn’t have to be a negative. Making decisions and prioritizing actions can help leaders come out of this crisis with not just a different future, but a better one. An example is Accenture's World ID for Travel, a safety-first approach to restarting travel.

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Actions for a new era

The question for every travel leader is: How are you responding to this new reality? The response will be marked by the actions taken to respond fully to the crisis and prepare for any eventuality, which are grounded in several key areas.

Traveler experience

Develop stellar experiences that regain customer confidence across the travel journey—from dream and book to stay, loyalty and beyond.

Living systems

Migrate legacy IT systems to cloud-based architectures and use technology to break silos, reduce costs, improve performance and boost resilience.

Intelligent operations

Create an agile, insight-rich organization while reducing costs and improving operational efficiencies with consistent and repeatable processes.

Retail in travel

Develop a retail merchandising engine and front-end platforms to extend products and services, diversify revenue, streamline purchases, and build loyalty.

Workforce excellence

Build flexibility into ways of working for an effective, efficient and satisfied workforce so that employees—and the business—can adapt fast to change.

Recovery strategy & sustainable growth

Withstand ongoing volatility by restructuring the business and the balance sheet; evolving the revenue model, operating margin streams and profit engine.

Intelligent services

Tap into cross-organizational data insights and travel indicators to sharpen responsiveness and improve operational performance and customer experiences.

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Making it happen

We help travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

Back to growth in travel

Restore air travel confidence and ensure traveler and citizen safety through a solution to enable secure sharing of health credentials.

Reinventing travel with technology

Become more agile, innovative & resilient by embarking on your journey through the cloud.

Airline Retail Transformation

Realize the art of the possible in your transformation from airline to travel brand.

Moments Manager for Hospitality

Accenture Moments Manager for Hospitality empowers staff to create great customer experiences.

Seabury Consulting, part of Accenture

Paired with our global team, Seabury's consulting expertise powers total transformation.

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How we help

Travel as we know it may not be coming back, but a new area is just beginning, and we are helping the industry to come back better than ever.

8,000+ travel industry experts located throughout the globe.

Industry-specific Innovation Centers, Digital Hubs & Delivery Centers in key markets.

Ventures and partnerships with critical ecosystem players.

Forward-thinking market research and industry-specific thought leadership.

End-to-end solutions, powered by accelerators and IP to quickly scale capability and capacity.

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Case studies

One sales and operations platform, at your service

One sales and operations platform, at your service

Radisson digitally enables operations to lower costs and improve services for franchisees and owners.

Reimagining guest experiences on the high seas

Reimagining guest experiences on the high seas

Carnival Corporation connects high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.

TUI Group: Serving guests with new employee tools

TUI Group: Serving guests with new employee tools

Here's how we enabled TUI Group’s employees deliver a personalized experience for guests.

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What we think

A platform for growth

Travel Technology

A platform for growth

Cloud is travel's passport to tomorrow: Increase resilience, innovation, and create seamless traveler experiences.

The big value shift

Accenture Strategy

The big value shift

Learn how new consumer behaviors are reshaping value chains, redistributing US$3 trillion in value.

Outmaneuvering uncertainty in a new era of travel

Outmaneuvering uncertainty in a new era of travel

Discover our four future travel scenarios which each show distinct pictures of recovery and priority actions.

Fast decision-making helps travel companies survive

COVID-19: Impact on air cargo capacity

Extended Reality

XR Event Planner

Travel Transformation

A post-digital trip of a lifetime

Travel Transformation

Asian airlines navigating relentless pressure

Uncharted 2019: New experiences disrupting travel

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Travel Experience

How travel celebrates diversity and inspires inclusion

Accenture's Emily Weiss reflects on how travel has allowed her to experience diversity first-hand and what it can teach us about inclusion.

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Travel Cloud

Imagine a world where travel was in the cloud

Shantha Maheswari explores the benefits that travel companies would enjoy if they had adopted cloud before COVID-19 hit.

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Travel Ecosystem

Three steps to make empty airports a thing of the past

Learn how governments, airlines and airports can work together to securely restart air travel.

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Travel Experience

How being bold will take travel to the next level

How can travel companies prepare for the journey ahead and adapt to the changing situation brought about by COVID-19?

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Our leaders

Emily Weiss

Managing Director – Global Industry Sector Lead Travel

Jonathan Keane

Managing Director – Strategy & Consulting, Travel, Aviation Lead

Liselotte de Maar

Managing Director – Strategy, Travel, North America

Miguel Flecha

Managing Director – Strategy & Consulting, Travel, Europe

Mike Tansey

Managing Director – Strategy & Consulting, Travel, Growth Markets

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News

COVID-19 has sparked a new wave of innovation across consumer industries, according to Accenture research

After a year of lockdowns, 95% of Accenture’s survey respondents said they made at least one change to their lifestyle that they expect will be permanent.

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