Enable digital operations

Organizations must infuse digital technologies, such as cloud, into daily operations to enhance performance. These technologies enable people to work more efficiently, make informed and fast decisions and be more responsive to changing business needs. But it is not as simple as just digitizing processes. Digital transformation must be viewed more holistically with considerations about how it affects processes, policies and way in which people work and interact with customers.

When the technologies are there and people are equipped with the right skills to use them, it can transform ways of working to benefit the business as a whole. For instance, enabling greater access to information can help people to be more effective in their jobs. But people need to understand the value these innovations bring. Otherwise, technologies sit idle and are not brought to bear to improve day-to-day work.

Shape a culture of digital leadership

Digital transformation affects all aspects of business. For it to work, the digital foundation, digital operations and digitally skilled workforce collectively need the backing of leaders and a culture that is aligned on digital. What should new work structures look like? How should roles and responsibilities evolve? In what ways can digital enable better knowledge sharing and collaboration? How can leaders be trained to communicate better, have greater empathy and earn trust in a remote work environment?

Digital introduces new challenges for workers, but it can also solve many of them. For instance, as remote work takes hold, people may be in greater need of flexible work arrangements. They may want opportunities to co-innovate and they may want access to training that enables them to develop the right skillsets to transition into higher paying jobs and explore new roles and industries. Digital is what can make all of this possible.