Reset Retail responsibly
Now is the time to responsibly reset, which means better serving the needs of customers, employees and the communities where they live and work. The challenge is to leverage both digital and physical retail experiences to meet new demands—without compromising results.
Retail now
46%
of tasks undertaken by retail workers could be automated or augmented by large language models
56%
of global consumers worry about their country’s economy
41%
of high-income consumers plan to increase spend on ‘health and fitness’
8/10
consumers say that inflation and the rising cost of living are their top economic concerns
How to reinvent retail
Create a motivated frontline workforce to exceed evolving customer demands while fostering long-term retail careers
Embrace a new, responsible management approach that improves the planet while driving profit
Predict everyday decisions more accurately with insights driven by data and AI
From concept to customer – build a collaborative, transparent supplier ecosystem that plays a strategic role in the product journey
Redefine the “how” and “what” of work by eliminating mundane, repeatable tasks from your employees’ responsibilities
Create lasting customer relationships that bridge the digital and physical worlds
Segments we support
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Apparel, luxury & accessoriesApparel, luxury & accessories
Delivering aspirational, immersive experiences in-store and online to a discerning luxury goods clientele.
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GroceryGrocery
Staying competitive in a fast-changing food, beverage and personal goods marketplace while meeting increased customer expectations for quality, convenience, and value.
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Mass merchandise & department storesMass merchandise & department stores
Enabling a one-stop shopping experience for consumers by offering a broad selection of products in various categories under one – physical or digital – roof.
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Home improvement & furnishingsHome improvement & furnishings
Providing customers, including DIY enthusiasts and professional contractors, with the products and services needed to improve, renovate, or maintain their homes and properties.
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Drugstore, health & beautyDrugstore, health & beauty
Connecting healthcare and retail by providing essential pharmaceutical, personal care, and health and wellness products all in one place.
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Quick service restaurants, convenience & fuelQuick service restaurants, convenience & fuel
Creating a comprehensive and convenient shopping experience that includes fast food options, essential everyday items, and fuel for vehicles, often in one integrated location.
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Consumer electronicsConsumer electronics
Offering tech-savvy consumers the latest technology and electronic gadgets, along with knowledgeable staff who can assist with product information and technical advice.
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Off-price/discountsOff-price/discounts
Enabling cost-conscious shopping by providing overstocked or discontinued brand-name merchandise at lower prices.
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Specialty retailSpecialty retail
Catering to niche markets by selling a specific category of products, along with a unique and innovative customer experience.
What’s trending in retail
Awards and recognition
Our leaders
Jill Standish
Senior Managing Director – Global Lead, Retail
Brooks Kitchel
Senior Managing Director – Accenture Strategy, Retail
Laurent Thoumine
Senior Managing Director – Retail Lead, EMEA
Lori Zumwinkle
Senior Managing Director – Retail Lead, North America