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Social Services consulting

Digital services designed for real lives

How we serve our clients

Cloud and digital platforms

Migrating to future-ready systems and platforms on the cloud will enable the next wave of innovation for agencies and the people they serve, we help agencies make the journey.

Data-led transformation

Insight is the key to delivering empathetic and proactive support to the people who need it most, we enable agencies to deliver these truly data-driven services.


Social service agencies handle some of the most sensitive data and provide critical services, so we work with them to protect privacy and improve resilience with effective cyber security.

Talent transformation

Agency employees need the right tools to respond to the changing demands of service users and the skills to use them, we help agencies build this future talent.


From virtual reality (VR) enabled training for case workers to unified digital identities for benefit claimants, we’re helping agencies make the most of the whole metaverse continuum.

Case studies


Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests and improve the citizen experience.


Caseworker training reimagined

San Diego County improve service delivery by reimagining caseworker training with virtual reality.


Social security: Securing life goals

Helping Singapore’s Central Provident Fund Board make social security a simpler, more personalized experience.


What we think

Public service experience through a new lens

Learn how public service agencies can reframe experiences in the changing context of people's lives.

Why belonging matters now more than ever

Improve public service workers experiences by creating a future of work that’s more equitable.

Meet our lead

Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation

Frequently asked questions