Job Description

Job Description

We are looking for experienced professionals who are passionate about digital and new technologies, and eager to leverage their expertise to work with our clients on transforming their core operations, accelerating growth and scaling new businesses.  As a Manager, you will work directly with the senior executives of the most prominent companies and organizations within the region to solve for their top-of-mind issues – customer experience, digital transformation, innovation and new business ventures.

There will never be a typical day at Accenture, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few of your day-to-day responsibilities.

Your Role: Retails Management Consulting Manager

There will never be a typical day at Accenture, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape.

Here are just a few of your day-to-day responsibilities.

Project Delivery

  • Typically work with a team of 3-5 consultants (and experts / specialists from other disciplines) to solve for client's burning issues and help clients achieve new performance highs.
  • Under the Project Director’s guidance, provide intellectual leadership for the team and ensure that the project is delivered on time and within budget, harnessing the team's diversity to ensure the development of creative solutions to complex problems.
  • Ensures that teams' work meets quality assurance standards and that all relevant risks have been identified and appropriately addressed. 
  • Give your team members formal and informal feedback and encourage them as they continue to develop their skills; support team member's development needs and offer coaching.
  • Develop trusted-based client relationship to ensure that the team meets and exceeds the client's expectations.

Opportunity Development
 

  • Typically lead a team of 1-2 consultants to help senior leaders pursue customer and growth related business opportunities.
  • Help shape the deal with the clients and develop compelling proposals under Senior Manager’s guidance.
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Qualifications

Required Qualifications:

  • 5-7 years of experience in customer experience, customer operating models, and customer analytics, preferably with 2-4 years of experience in management consulting. 
  • Extensive knowledge and experience working with retail, consumer goods, entertainment and broader consumer-facing industries and understands its cross-functional operations.
  • Strong capabilities on analytical and quantitative problem solving, and complex ideas communication, CRM experience strongly preferred.
  • Proven experience in leading teams to deliver client projects while mentoring and inspiring team members.
  • Flexibility to accommodate client and project travel requirements.
  • Fluent in English and Mandarin Chinese.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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