Skip to main content Skip to Footer

Job Listing

CMT Management Consulting –Customer & Channel Consultant

Job Location: Hong Kong

Regional Description: Hong Kong

Job Number: 00657019


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


Accenture Communications, Media & Technology helps companies connect with digital consumers and businesses, launch innovative products and services, increase revenues and streamline operations to reduce costs.



Key responsibilities may include:


  •  Advisory services to address the unique challenges faced by the Marketing, Sales, and Customer Service departments to enable a seamless and enriched end-to-end customer experience for both Business-to-Consumer (B2C) and Business-to-Business (B2B) including:
    • How to improve the customer interactions and experiences across all channels
    • How to optimize customer operations while making the customer feel they are getting a better experience
    • How to address customer issues and problems before they occur
    • How to continually acquire new customers and boost sales through omni-channel options
    • How to better understand existing customers to create more value for them and from them
    • How to improve overall sales operations and the ability to sell the next generation of convergence services both in B2C and B2B
    • How to improve operational marketing performance and content time-to-market.
    • How to transform from the legacy world to introduce the innovative capabilities and models in a digital, agile and affordable way

  • Translate client problems into business requirements that can be transitioned into delivery functions for execution

  • Develop, design and optimise sales and customer service business process for efficiency and high performance

  • Understand roles, responsibilities and capabilities of a sales organisation and mechanisms to drive high performance

  • Ability to plan, design and implement change strategies to drive business adoption


Professional Experience & Qualification Requirements:

  • At least 4 – 5 years’ experience in

  • Segmentation analysis

  • Operating model and process definition

  • Change management

  • Learning strategy and development

  • Possess commercial acumen with ability to tailor solutions to enhance effectiveness and to identify valuable client development opportunities

  • Excellent communication and analytical skills

  • Ability to develop, maintain and influence strong internal and client relationships

  • Proven track record in working creatively and analytically in a problem-solving environment

  • Possess the ability and desire to work in an entrepreneurial environment

  • Good communication skills in English and Chinese (Cantonese or Mandarin)

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.