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Client Management Senior Manager

Job Location: Hong Kong

Regional Description: Hong Kong

Job Number: 00461534

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- Job description

PacificLink, part of Accenture Interactive, is an award-winning digital agency group providing end-to-end digital capabilities including omni-channel strategy, data-driven digital marketing, social media, creative design, innovative technology and full-stack development.

In 2015, PacificLink joined Accenture Interactive, which has been named by Advertising Age as the world’s biggest and fastest growing Digital Agency Network. Powered further by the newly launched Accenture Interactive Studios in Hong Kong, you will be able to unleash your creative potential through teaming and co-creation with clients in a 40,000 sq feet state-of-the-art innovative space. You will also gain invaluable experience and cross-industry exposure with Accenture Interactive’s extensive network of clients and support from our forward-thinking teams.

 
Client Engagement Lead
 
As part of our client engagement team, you will work with the sales team (OG) trying to win the client's business. You will help scope the project and plan resourcing across the entire capabilities. Once the contract’s won, you will be the main point of contact for the new customer and will act as the primary escalation point for any problems in the relationship.

Job Responsibilities:
  • Develop and nurture senior management relationships with the customer.
  • Understand customer at all levels to contribute to the overall strategic business plan. 
  • Serve as client point of contact for contract services matters. 
  • Assess/evaluate client requirements against existing programs, scope of project, manage project pipeline and overall schedule.
  • Manage customer expectations by developing performance metrics & reporting, escalation management and communication plans.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication with project manager.
  • Own cost target commitments implementing and monitoring expense controls.
Requirements:
  • Experience in ad agency account management and agency project management.
  • Ability to manage multiple clients and projects/tasks simultaneously with industrial focus.
  • Strong internal communication skills including ability to work with all levels of the organization and across capabilities. Must thrive on teamwork 
  • Ability to gain confidence and trust of cross functional teams
  • Demonstrated focus and commitment to measured results
  • Ability to multi-task and prioritize and meet aggressive deadlines
  • Results-oriented approach with a “can do” attitude and a passion for the details and continuous improvement
  • Excellent writing and verbal skills
  • Honesty and integrity in all job responsibilities
  • Superior work ethic and commitment to customer satisfaction – both internal and external
  • China market experience, preferable if includes other Asian or global markets.

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