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Digital Manager (CRM)

Job Location: Hong Kong

Regional Description: Hong Kong

Job Number: 00461107


- Job description

This Digital Manager (CRM) role is part of the Business Analyst team, the Business Analyst team is responsible for gathering, negotiating, driving and also managing the overall project business requirements, and work close with the client team and also the Accenture project team to make sure the solution has been delivered according to the overall user requirements.
  • Work in conjunction with project team to conceptualise and propose CRM or other digital solution approaches
  • Gather and organize the user requirements
  • Translating and simplifying requirements (From business to design, from design to tech, etc.)
  • Elicit requirements using different type of activities including interview, document analysis, requirements workshops, surveys, business process descriptions, use cases, and scenarios
  • Identify and document constraints, assumptions and risks associated with user requirements
  • Managing requirements at the project level can help fulfill business needs
  • Assist and Prepare business case if applicable
  • Maintain timely communications to business stakeholders throughout project life cycle to ensure common understanding of requirements and impact to business area among the project team and client
  • Support new business opportunities and RFPs.
  • With minimum 6 years of experience in driving / managing digital projects with at least 2 years of experience in CRM related projects
  • Demonstrate stakeholder management ability, to interact professionally with diverse group of key decision-makers, internally and externally
  • Excellent communication skill, high proficiency in both verbal and written English and Cantonese (Mandarin is an added advantage)
  • Experience in different kinds of CRM platform (e.g.: SalesForce, Dynamic, Emarsys, SAP, etc.) would be an advantage
  • With Scrum/Agile Methodology knowledge would be an advantage
  • With China/Regional exposure would be an advantage

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