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Technology Consulting Manager

Job Location: Location Negotiable

Job Number: 00440267

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- Job description

Responsibilities:
  • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
  • Involved in setting strategic direction to establish near term goals for area of responsibility.
  • Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
  • Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
  • Decisions have a major day to day impact on area of responsibility.
  • Has latitude in decision-making and determining objectives and approaches to critical assignments.
  • Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
  • Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Requirements:
  • Support / in charge on specific business development in CRM area
  • Familiar with Retail industry / Department Stores / Mall / Consumer Goods
  • Have done Consultancy works and/or Implementation of CRM system / process in the past 6 years
  • Familiar with CRM systems: Salesforce.com, SAP CRM-C4C, Microsoft Dynamics will be an advantage
  • Familiar with CRM process design, system integration requirements 
  • Areas will be: loyalty, customer data management, marketing, sales & services
  • Candidates should have knowledge of one or more key technology enablers used within a Customer Support environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management.
  • Candidates should possess knowledge of the relationship between a Customer Support environment and other Business units such as Sales, or Back-Office.


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