Each state has its own vision for integrated eligibility
Integrated eligibility systems play a pivotal role in providing access to healthcare, education, housing and food. Every state has distinct expectations and priorities for their current integrated eligibility technology. The most common paths include:
Replacing the existing integrated eligibility system or deploying new technology for specific modules
Migrating integrated eligibility applications to the cloud
Innovating and improving existing systems to leverage investments, enable better outcomes and increase transparency and cost efficiency
One platform, integrated solutions
The Accenture Human Services Suite supports public assistance programs, such as MAGI and non-MAGI Medicaid, CHIP, SNAP and TANF at the state and/or county level. Offering seamless integration with federal or state insurance exchange, the suite provides a high degree of out-of-the-box functionality. The pre-built components typically address 70% to 80% of requirements without configuration or customization.
Intake processing, case management, verifications, eligibility, benefits issuing, document processing and more
Secure and responsive
Enables clients to perform self-service functions
Apply, renew and report changes
Integration framework enables updates of third-party products
Helps reduce maintenance costs
Keeps systems relevant over time
Accenture has worked with 15 integrated eligibility and enrollment state clients over the past three decades. These systems issue more than $1.1 billion in benefits each month.
Rethinking IE application management
Accenture recognizes that each state is different, each worker is different, and each family’s needs are different. Our approach to application management focuses on the goal of improving system delivery efficiency and quality. We help states finetune their systems to decrease the cost of support, increase business value and improve delivery speed. By reducing the cost of daily operations, states have more budget to deliver new and enhanced features.
Our goal is to help states transform beneficiaries’ lives while improving worker experience, simplifying application and determination processes, streamlining operations and enhancing reporting.
Technology. Talent. Track record.
application management clients
tickets managed a year with Accenture myWizard®
industries where Accenture people lead in technical knowhow
application management professionals across 50+ delivery centers
assets, including 350+ AI and industry-specific resources
Accenture has 30+ years of experience providing government agencies around the world with technology solutions, including CRM system implementations. We implemented integrated eligibility systems for 14 states to support Affordable Care Act requirements.
We continue to collaborate with states to understand and address their distinct business challenges and opportunities. These may include fixing what isn’t working — reducing error rates, eliminating manual workarounds and correcting technical defects. They may also focus on increasing innovation by migrating to cloud and introducing greater automation.
Integrated eligibility solutions
Accenture offers a portfolio of capabilities to help states address their goals for better benefits management, improved citizen experience and greater operational excellence.