There are so many different ways to make a difference at Accenture. Sometimes it’s hard to know where to start. That’s why we’ve created 10 scenarios that let you see what we do and help you imagine working with us. There’s no right or wrong answer – choose the one that makes sense to you and hear about each of our programmes from someone who thinks the same way you do.
You’re working on a new project for a global transport company. They want to make it easier for their customers to pay on the go. Your team are experts on the technology, but they want to understand more about customer habits in different countries. Do you:
Great answer, that’s what Joshua did on one of his first projects.
Read Joshua’s story to hear how he has shaped his career to pursue the interests he had before joining us.Read story Explore Consulting Graduate Programme
“Accenture isn’t for one type of person. You can figure out what you want to do as you learn more skills and gain new experiences.”
I studied a lot of development economics at university and did some placements at social enterprises after graduating. However, I quickly realised that in that industry, there aren’t always a lot of roles for grads because they can’t offer the development I knew I was looking for.
I’ve always been a bit indecisive and wasn’t sure what I wanted to do instead. I joined Accenture because of their focus on technology and because I knew I’d be able to develop the skills and network that would help me throughout my career. In Consulting, I work with a lot of different clients on a variety of projects and can tailor my career to my interests as I go.
I knew I wanted to work with Government and Public Sector clients, and I’ve been able to do that since my first project. It was a discovery project, so we had to go in and understand how their business worked so we could help them improve how they used data from their call centres to make better decisions. I enjoyed working on a discovery and I joined another one for a police and defence client, who wanted to know what technology they could use to improve their back-office functions, like HR and Finance.
I took a lot more ownership this time and ran some of the workshops myself. You talk to people who are involved in the day-to-day business and you’re trying to create as accurate a picture as possible of what the organisation looks like. We combined that with external research, considered the best practice and developed solutions that leveraged the latest technology to transform how they work.
There is definitely a lot to get up to speed with quickly. I didn’t really know anything about HR before the workshops and you need to understand the language and issues to have a real conversation. You need to be a quick learner, but you don’t need to be an expert already.
A lot of what we do is transferable. I think a lot of people have these skills already and you just need to learn to apply them in a professional context. In the workshop, the key thing is trying to move people towards an outcome, which is really just communication skills.
You don’t have to do that alone either. Networks are fundamental to working here. The African & Caribbean Network has been a big part of my experience, giving me a network of people committed to encouraging each other to do well. But it’s across the business. There’s a real focus on recognising people for who they are and treating each other with integrity.
Building a good network is an important part of being a consultant. We’re encouraged to leverage our networks for expertise in emerging technologies like AI and VR to deliver more innovative solutions for clients. You don’t need to know everything; you just need to understand what needs doing and who can do it.
Great answer, that’s what Neyet did when she saw a similar situation.
Read about how she moved from the consulting scheme into a more specialised consulting teamRead story Explore Consulting Graduate Programme
“Having a unique perspective is a huge advantage.”
Consulting is all about adaptability. It doesn’t matter what project you’re on, what client you’re working with or how long you’ve been doing it for, the need for adaptability never changes. Because when you’re working for a variety of clients, there isn’t an obvious solution to each problem. And although that can be challenging, it’s also the reason that I was drawn to Consulting in the first place.
When I was deciding on my career path at university, I spent a long time thinking about what I wanted to do. I was caught between law, banking and consulting – I knew that I could potentially enjoy any of them, but without much experience, it was hard to know what kind of work would interest me.
So when I first learned about the Accenture Consulting programme at a grad fair, it seemed like a great way to find out where my interests lay. Rather than working in one area for one company, this would give me the chance to work with a range of clients across industries.
As a Consulting Analyst in the Communications & Media team, our clients range from traditional, long-established corporations to emerging businesses. I bring an external perspective to help clients solve problems from restructuring their operations to developing new business strategies.
On one of my first projects, I helped a leading communications company cut costs and increase productivity by digitising their global supply chain. As well as designing this new operating model, I helped create a new, long-term strategy for the business that reflected the transformation.
It was a lot of responsibility, but as I settled in I realised I had nothing to worry about. Team dynamics are so important, because you can only work outside your comfort zone if you know you have supportive colleagues behind you. The more people I got to know, the more my confidence grew – and it didn’t matter whether it was my team from Accenture or our client colleagues; it wasn’t long before I got to know the cleaners!
Because we spent so much time on integrating ourselves into the client’s team, we understood exactly what challenges they were facing, which ultimately allowed us to exceed all expectations. At the end of the project, the client even asked us to come back and present our work to the entire business!
The ability to adapt to different clients relies on diversity. The only way we’re able to work on a variety of problems with a variety of clients is by having a team with many different perspectives. Personally, it’s important to me that I work with people from a diverse range of backgrounds, whether it’s on client work or on side projects in our African & Caribbean Network, and professionally, it allows us to adapt to and succeed in any environment.
You’re in a meeting with a leading energy company. They want our help to transform how they use technology in their business so they can improve the way they work. They want to know where to start. Your manager is interested in your fresh perspective. Do you:
Sounds great. Amal helped an NGO produce a report assessing the impact of COVID-19 around the world.
Read her story and find out how she combines her interests in international development with her work here.Read story Explore Strategy Graduate Programme
“It’s so exciting to be part of a team that is leading innovation.”
This is a place where you can find your passion. That’s the benefit of being part of a large, global firm – with the opportunity to work with so many different clients across so many different sectors, you will always find your niche. For me, that’s international development.
The more I read about technology, the more I was inspired by the potential it had to positively impact the world, particularly in emerging economies. Although I didn’t have a lot of technical experience, I wanted to build a career that combined my passion for international development with the power of technology. When I heard about Accenture, I researched the programmes and saw that Strategy would be a good fit for what I wanted to accomplish.
As a Technology Strategy Analyst, I help clients adapt to change and stay ahead in the digital world. The specific ways I help clients prepare for the future varies from project to project, but the common thread is innovation. Whether we’re developing a technology-specific strategy or a business strategy, I use insights from data analysis or business research and work closely with clients to create an effective long-term plan for their business to achieve its aims.
Everything came together earlier this year when I worked for one of the largest NGOs in the world on a project about the global impact of COVID-19 on inequality. It was the perfect opportunity to apply what I’d worked on at university as well as learn more about macroeconomics and data analysis. I’d done some quantitative analysis at university, but I was given the time and resources to develop new analysis skills to uncover these insights. In the end, I produced a report that will be read by business owners, leaders and CEOs around the world to help them understand the changes affecting their businesses.
This is the kind of opportunity that you can find at Accenture. Because everybody is so welcoming and friendly, all you have to do is find someone who works in an area you’re interested in, reach out to them and then show your interest. It’s so motivating, because it means you can shape your own career. I’ve brought my skills and interests to the company, built my network and done my own research so that now, I know people who work on international development projects and I’m beginning to really get involved.
When I joined, I didn’t know what to expect and I didn’t know how my personal interests would become a part of my work. But as I got more experience and grew more confident, I saw that my passion and my work didn’t have to be separate – they could be the same thing.
Sounds great. That’s what we call organisation design and Sheikh did that and a lot more on his first project.
Read his story about helping a national infrastructure company with a project that’s going to impact everyone in the UK.Read story Explore Strategy Graduate Programme
“I get to work on projects that will impact almost everyone in the country.”
Even though I hoped it would be the case, I’m really surprised by just how much impact you can have here. I studied Engineering and when I was thinking about what to do, the way I thought about it was ‘I could be the most incredible engineer, but my impact would be limited to a specific area or sector’. I hoped Accenture would offer the opportunity to make a difference on multiple projects in multiple sectors, but the extent to which that’s true has really surprised me.
I applied to Strategy because I liked the idea of doing that ‘bigger picture’ thinking where you can solve problems on a huge scale. Strategy teams are often the first interaction a client has with us so we get to think about what they need to achieve over the next five to ten years. I’m atypical in the sense that I’ve been working with the same client since I joined rather than jumping around, but I do a lot of different projects within that and take on a lot of responsibility as I have a manager who has seen me grow.
We’re helping a national infrastructure organisation prepare to overhaul their assets, equipment and network while expanding their coverage across the country, which could directly or indirectly affect everyone in the UK. I started off doing project management and from there, I’ve helped write business cases, developed data products and taken on a lot of other responsibilities.
There’s a lot of crossover with consulting, especially on this project because we’re a lot more involved in implementation. But I do a lot of strategic work on organisational design projects, where we’re helping the client envision what their teams should look like and how they collaborate to effectively deliver the product. Writing business cases also requires strategic thinking as it involves speaking to different experts and demonstrating how we’re going to create value.
Everyone in the team has their own projects. My recent one was a data analytics product that brings together multiple different data sources and cleans them up to then automate engineers’ reports. I’m heavily involved in the actual building of it, which meant mastering a new tool but my team have supported me throughout.
I think the support is a key part of the culture and why you’re able to have such a big impact. I sometimes think ‘I shouldn’t have this level of responsibility on a graduate programme’, but the culture here is very trusting and everyone is ready to help. I’m always surprised by how willing very busy colleagues are to take 15 minutes to help you or share what they’re working on.
That support means you’re able to grow and develop at your own pace and see the impact you have increase. I often see my client’s engineers’ vehicles driving around and there’s something exciting about knowing their work will appear on my screen tomorrow and that my work has a tangible, intrinsic value. It gives your work real meaning.
You’re helping a global healthcare business modernise their data analytics so they can understand which of their research projects is helping the most patients. The data is messy and comes from a range of different places so isn’t currently creating many insights. Do you:
Great minds think alike. That’s exactly what Nico did on his project in the energy sector.
Read how analytics has taught him how to deal with uncertainty.Read story Explore Analytics Graduate Programme
“I never expected I’d gain such a broad set of skills.”
More than anything, this job has taught me how to cope with uncertainty.
It’s impossible to predict what I’ll be working on next or which industry it will be in, but the skills I’ve developed and the support I’ve received mean I can handle any new situation I find myself in. This was clear on a recent project – the first time I worked with a client in the energy sector.
I got to work straight away, talking to the client to establish their challenges, objectives and timelines. The goal was to create a solution that would enable our client to use data from multiple predictive models to efficiently plan their complex, multi-stage energy projects and accurately predict how long each one would take.
I spoke to my team and we proposed an end-to-end pipeline solution that we built using Python, which would integrate the data from each of the models so it could then be used to create individual timelines for every new project.
Throughout the entire job, whether I was planning, coding or debugging, I never felt overwhelmed because my team gave me the confidence to know that I would be able to solve the problem, regardless of whether I’d worked on anything similar before. I certainly wouldn’t have had the confidence to get started on a project like that before I joined Accenture.
When I started as an Analyst, I didn’t understand how broad the Analytics programme was. It’s not just data science; there are so many different branches within analysis, visualisation and modelling that you can go into depending on your interests and experience. My specific interest is natural language programming – a method of automating textual analysis. One of the best parts of Accenture is the culture of learning; I help organise events for the natural language programming community, and it’s a chance to build my network, learn more about technology and develop new skills.
Even though every project is different, the common thread is uncertainty: who is the client? What problem are they facing? How can we solve it? And you can only approach that uncertainty when you have the confidence that comes from experience, expertise and support. At Accenture, you’ll develop skills that allow you to handle uncertainty and prepare you for whatever comes next.
Great minds think alike. That’s exactly what Khushbakht has been doing to help a public sector client keep the public safer.
Read what she thinks makes an analytics role at Accenture unique.Read story Explore Analytics Graduate Programme
“Diversity is about feeling comfortable enough to share your views and be yourself.”
You learn the most when the people around you genuinely value your perspective and respect your opinions. That’s why Accenture’s culture stood out to me so much – when you’re working alongside colleagues from so many different backgrounds, with so many different skills, you can always rely on each other to solve difficult problems.
As an Analyst in the Applied Intelligence team, I work on analytics projects. What makes this role unique compared to analytics roles in other companies is the level of client exposure you get; the blend of working with data and clients means that you never get bored. I spend a lot of my time analysing, modelling and visualising data, but then I also present and explain those findings to the client.
That’s what makes communication so important – our clients are interested in what the data shows them. They want to know how they can use it and how it benefits them. So, I’m never stuck writing code for days on end because I also have to think about what the data shows, how it affects our client and how I can convey that.
That’s never been more important than on my current project, where my team is helping a public sector organisation improve their operations to keep the public safer with fewer resources. My role is about finding ways to model data to gain the most helpful insights and then presenting those models to my colleagues and the client to explain my methodology.
It’s great to know that my analysis will be having a positive impact on lives, and it’s great to get experience on such an important project. On top of that, I get to learn about emerging technologies like natural language processing, which will help me in my career going forward.
My favourite aspect of my work is the collaboration. Each project is a real team effort; we work with other business areas in Accenture to make sure our solutions achieve what the client needs them to. I meet and work with people from so many different backgrounds and areas. At the moment, I’m working with Data Scientists, Data Engineers and Dev Ops experts, which means I learn about so much more than just analytics.
It’s easy to feel excited for the future in such a supportive environment. It doesn’t matter how well you know someone or how senior they are, everyone here is always happy to give you advice. It was fantastic to find that Accenture has such a welcoming culture.
The most important part of any company is the people. And it’s the relationships you have with those people which make a job fulfilling, enjoyable and rewarding. Whether it’s meeting new people, developing skills or doing work that really matters, I think it’s made possible by our diverse, inclusive culture.
Technology Delivery Client Delivery scenario
You’ve been helping a government department digitise their services to make them more accessible to more people. You’ve tested the services and realised they will need extra features that the client hasn’t accounted for and could mean the project won’t be ready on time. Do you:
Now you’re thinking like ’Tomi. He’s been working client-side, so he knows his clients inside-out.
Read why joining Accenture and choosing Client Delivery were easy decisions for him once he’d done his research.Read story Explore Client Delivery Graduate Programme
“If there’s something you want to do, always ask. If there’s a business case for you to learn something, it’s always a yes.”
I did my research before I joined and Accenture stood out because of its commitment to development and how diverse it is. The fact they work with leading clients across so many different sectors combined with the amount of training you get made me confident I’d acquire the versatility I was looking for. The diversity is important to me because I could see people who look like me and who can relate to my background represented across the organisation. It lets you know you’re not alone and it’s motivating; if they can do it, you know you can too.
Client delivery was an obvious choice for me as well. I want to be involved in the thick of things and in delivery you get to actually see the impact you have on the client and their customers or service users. You’re often involved in the process from start to finish so you do a range of project management, business analysis, product management and delivery management. It’s not just about delivering the solution, you use your expertise in that to shape the development of a product right from the beginning.
I’ve been working with the same client in the telecoms industry for two and half years and have done a lot of different projects for them. Right now, I’m a Test Analyst so I’m the last person the product we’re working on goes to before the customer. I have to really think like a user and look for the weaknesses that they might find when they use it. That can involve a bit of coding or performance testing and the client uses a lot of platforms so I could be testing a piece of software, a mobile, a tv device or a set top box.
That variety extends to the type of work we do as well. I recently just finished a project working on this client’s digital store, where I developed an automation framework for test cases. I didn’t have any experience coding before I joined but I was able to do training in robotic automation and codeless automation tools so that I could scope out requirements and work with an automation team to deliver it. We halved the workload of a specific job from 40 days to 20.
It’s really up to you how you want to manage your career. Some people aim to get exposure with a variety of clients, whereas I enjoy working with my current client and building my understanding through different roles. You’re supported to follow your interests in the way you want.
Everyone says it, but it’s true; the best resource at Accenture is its people. You’re surrounded by colleagues who want to help you and every project is about different mindsets coming together to deliver something great. There is a learning curve when you join, but you’ll get all the help and support you need to succeed.
Now you’re thinking like Yetunde. She’s always thinking about the best solution to the problem in front of her.
Read what drew her to working with technology and which projects she finds most satisfying.Read story Explore Client Delivery Graduate Programme
“I feel like I’m fulfilling a purpose in this role.”
I was drawn to a career in technology as soon as I saw the impact it could have. When I worked with statistics on my master’s, I saw how you could use technology to discover useful insights from data. That sparked my interest because I started to think and read about how technology could be applied to other aspects of life. I attended Accenture’s Women’s Insight Day and I saw that it was somewhere I could learn new skills, grow my network and build my career, so I applied.
Initially, I was worried that I didn’t have enough of a background in technology since I didn’t have a degree in computer science or something similar. But once I looked into Accenture more, I realised that you don’t have to come from a STEM background. As long as you’re interested in technology, driven and willing to learn, there are plenty of options for you here.
When it comes to technology, I’m drawn to instances where you can use technology to benefit people’s lives. That’s why I enjoy my role as a Product Business Analyst; it’s focused on solving problems with tech. It can be in the public sector, it can be in the financial services industry, or somewhere else completely, but as part of the Client Delivery programme, it’s all about delivering a solution that addresses a specific problem.
My most recent project was with a public sector client who provides essential services to a huge network of users – it’s so satisfying knowing that this work will have a widespread impact on society. We’re helping the client digitise their services, which will improve the experience for their service users and, ultimately, free up more resources for their operations. My role is to gather and analyse the behavioural data from service users to uncover insights that will help us improve the product.
It’s incredible to know that I’m part of something bigger than me, and bigger than one project – my work on this technology is helping people across the UK. And it’s exciting to think about that in the context of how the wider world is changing, too, and how technology and innovation could play a role in our collective future.
I’ve already developed skills that allow me to have an impact, but there are always more opportunities to shape your career – I’m hoping to start my Amazon Web Services certification training soon. And it’s not just opportunities for qualifications: I also co-lead the African & Caribbean Network within the Technology Analyst Group, which is a great way to meet new people and work on issues of inclusion and diversity.
I’m excited about my career here because even at an early stage, I’m working on projects that I’m passionate about. I would love to work on projects that tackle diversity in our society, and I’m already building the skills I need to achieve that. It goes to show that this is a firm where you’ll always have the opportunity to learn, grow and make an impact.
Technology Delivery Software Engineering scenario
A global pharmaceutical client has emailed to say they’re not sure that the data from their call centres is right. Your manager wants your opinion on what may have happened. Do you:
Great, Brian thinks the same way too. He loves getting stuck into building solutions for clients’ trickiest challenges.
Brian joined us because he wanted to work on important projects – read his story to see how he made his mark.Read story Explore Software Engineering Graduate Programme
“You bring your potential and they build you up.”
I first heard about Accenture in the news. I read an article about how they had built a global payment system, and I remember thinking, ‘I want to work on projects on that scale’. At the time, I was working for a start-up; I was part of a small team, working on small projects. Although I’d enjoyed it at first, after a year or so, I felt like I hit a ceiling – projects were becoming repetitive and I wasn’t being challenged anymore. I wanted to learn more, I wanted to work with the best of the best, and most of all, I wanted to do work that matters.
I heard about the Technology Delivery Software Engineering programme and thought it would be the perfect fit for me. With my experience in software engineering, I would be able to get involved in transformational client work right away, and I could work on the large-scale, impactful projects that appealed to me.
Once I started the programme, I saw that it was even better than I expected. Clients come to us with really difficult challenges, and that’s actually what makes my work so satisfying. There’s no such thing as an easy solution, which means that I have to work out how complex systems function and use creative thinking to solve problems. In practical terms, my time is split between collaborating with clients and colleagues to establish the objectives and building the solutions themselves. And, since every client brings a unique challenge, I learn new skills and develop deeper knowledge on every project.
Looking at two of my most recent projects, you can see that variety. On one, I created a new validation system that meant a leading healthcare company reduced their medication turnaround time by 50% so customers could receive essential medication faster than before. On the other project, I helped a financial services company create a new web platform where their employees could purchase learning materials, which gave me the chance to learn about Amazon Web Services infrastructure and third-party authentication. It’s the variation that keeps things interesting and means I’m always learning.
The common thread throughout every project is creativity. There’s a real culture of autonomy here where you’re trusted to get on and produce results. Support is always there when you need it too, and there are so many opportunities to learn from senior developers. The responsibility and trust that you’re given means that you have the space to push yourself and come up with your own solutions.
It’s exciting to work with talented people, build your confidence and learn new skills. And it’s even more exciting to work on the kind of projects that I used to only read about.
Great, Martha thinks the same way too. She prefers working alongside developers to deliver more value to clients.
Read Martha’s story to hear how her confidence has grown since joining us and what that’s enabled her to take on.Read story Explore Software Engineering Graduate Programme
“When I first joined, I would ask a lot of questions for reassurance, now I’m confident handling much more responsibility.”
I joined Accenture’s Technology degree apprenticeship programme straight from school, and once I had completed my apprenticeship I went on to join the Software Engineering graduate programme. I decided that I’d rather learn in an environment where I could apply my knowledge, but I still wanted to get a degree; that’s why Accenture was the natural choice.
I realised early on that I didn’t want to be a software engineer. I’ve learned a bit of Java and understand the field, but my first role was as a functional tester and I loved it. I’m quite an analytical thinker and have always been very organised, so this side of the role suited my skills a lot more as it’s more about managing people than delivering the technical work yourself.
On my most recent project, which is currently at the go-live stage, we helped a major UK telecoms company bring in a new system for their tills across the country. The new system is a lot more user-friendly and integrates better with the third-party systems that need to access it. I was leading on the reconciliation, the process that ensures the entire company’s accounts are reliable by matching the transactions to the money spent.
My role was to oversee our testing process that made sure the integration was working and to make sure the data being produced was accurate. I organise our testers so all tests are completed, then liaise with relevant third parties to ensure the data is correct before working with the client directly to review everything.
When I first started, I would never have imagined having this kind of oversight over a team so early on the graduate programme. My confidence has grown massively and that’s definitely because of the collaborative, ‘can-do’ culture of the company. Everyone is supportive, but they also push you to keep improving and taking on more responsibility and that’s something I try to pass on to the people I’m now managing.
Another important aspect of the culture is that we’re always asking ourselves what we can do differently to deliver more value to the client. There’s a focus on getting better and delivering better results. Because of that, some of the work you see is unbelievable. The amount of innovation that I just wasn’t aware of on something as simple as an insurance website really surprised me.
Innovation goes beyond our day-to-day work as well. I help out with our Corporate Citizenship initiatives, and recently took part in a virtual volunteer session where we helped plot villages in Botswana on maps so emergency services can reach them quicker. I never realised this kind of thing was so important before I joined.
The support, plus the dedication to innovation, is why I tell people that if you’re interested in applying, don’t worry if you feel some of your skills aren’t as strong right now as they will be developed.
Innovation & Technology Engineering scenario
You’re helping a mobile network get ready to increase their 5G coverage across the UK. A competitor has just implemented a new system using technology they’ve never heard of. Your client wants to do the same, but you’ve read industry research about the technology and know that it’s not right for their network. Do you:
Good call. It’s exactly what Zainab would do. For her, this role is all about helping clients get what they need from systems.
Read why someone else’s interview inspired Zainab to join Accenture and what made her ask herself ‘how did I get here?’Read story Explore Innovation & Technology Graduate Programme
Innovation & Technology Engineering
“I wanted to work somewhere I could be myself and meet people from different backgrounds.”
The first time I even considered a career in tech was during my undergraduate degree – up to that point, it hadn’t even crossed my mind as an option. I didn’t know exactly what I wanted to do, but I knew I wanted to work somewhere I could use my knowledge to make a difference. Accenture seemed like the perfect fit, because the technology focus meant that I could apply the analytical skills I’d developed on my degree and the large-scale projects meant I could make a big impact with my work.
It sounded great on paper, but it was a conversation with someone at Accenture that inspired me to apply. I was talking to an Analyst about the application process, and she told me about her interview where she had used an example of how her Pharmacy degree had taught her how to maintain her natural hair. It was so encouraging to hear the experience of another Black woman who was able to bring her full self to Accenture and be accepted and supported in her passion for technology.
Since I’ve joined, I’ve met so many people from such a range of diverse backgrounds. There’s always more work to be done for Inclusion and Diversity, including here, but I think Accenture is leading the way and I feel fortunate that I work somewhere I can be myself and meet other people who can do the same.
As a Technical Architecture Analyst, I’ve already learned so much about working with clients and building technical systems. Whether I’m coding, developing APIs or conducting business analysis, this role is about understanding how complex technical systems work and making sure they deliver what the client needs. These systems are built with emerging technology, including Cloud, Big Data or Internet of Things, and I ensure that they are structured and implemented in a way that achieves the client’s objectives.
Quite often, this means I’m working on the ‘bigger picture’ of the projects. Recently, I helped an international telecommunications company modernise their entire network. Even though I was nervous to take on this role for the first time, my team gave me the space, trust and support that allowed me to deliver the project from start to finish. There were certain points when I was advising the client on their technology infrastructure that I thought to myself ‘how did I get here?’ But I felt so proud to realise that I’d already grown so much in this role.
When you look at the management at Accenture, it’s easy to see why inclusivity is so important. Without a doubt, it’s the best management I’ve ever experienced – I was never left to figure it out by myself, and someone was always there to answer questions when I needed help. I never take for granted that I get to work for an organisation that invests in making sure I have what I need to succeed.
Good call. You’re on the same page as David. He’s found most clients don’t need the details; they just want to know if it works.
Read why he thinks the key to this role is understanding a client’s business and how that’s helped him before.Read story Explore Innovation & Technology Graduate Programme
Innovation & Technology Engineering
“Helping our clients means becoming a subject matter expert.”
As a Client Delivery Analyst, my role is all about helping clients solve problems with innovative technology, which means you have to get to grips with their business and quickly learn new technical skills.
Most clients simply want a solution to their problem – the technical details aren’t important to them. It’s about helping them reach their goals. But it isn’t enough to just give the client a flawless product; we need to ensure that it works for their specific business and that they understand how to use it. And that’s where things can get tricky. The best solution isn’t just an outstanding product – it’s an outstanding product that is tailored to the exact challenges that the client is facing.
That’s where I come in: I work with the client to determine what they need and then brief our developers on the client requirements to make sure we build all the features they need. Whether I’m working with clients or our developers, it’s about collaboration – understanding the challenges and then explaining them in a way that everyone can follow.
That was never more important than on a recent project where the client reported a fault in the software. We were working with an insurance company to connect their databases across their European operation so they could accurately assess performance across locations. But when we trialled the first version of the product, the client told us that the data was inaccurate. It was my team – the validation team – that led the response.
We ran the analysis and found that the data was perfectly accurate, and what seemed like an issue was just a lack of familiarity. Since this was the first time that the client had seen their European data in one place, they didn’t know what to expect. Luckily, since I understood the technology and the company, I could explain the results and reassure the client.
That’s why it’s so important to understand the client’s business. If they don’t understand something, I need to be able to explain it in familiar terms and describe the impact it has on their company. In this case, I met with the client, explained what the data showed and the implications for their organisation. That’s why this role is so satisfying – by helping our clients use technology to its full potential, I can help them solve problems that they might have been struggling with for years.
Explaining complex solutions to clients takes a wide variety of skills, which is why learning is such an important part of the culture here. No matter what I’ve wanted to learn, I’m always encouraged to develop my skillset – Accenture has already supported me with training on coding, Oracle platform implementation and SharePoint site creation. So, whether it’s gaining experience with clients, or upskilling technical abilities, I know that Accenture will support me in whatever I choose to take on.
Someone you previously worked with has asked for your help putting together a multi-million pound proposal, on how we can improve the processes behind an international bank’s internal risk assessment measures. Your colleague is worried that although we have the right solution, the client may not see how it fits. Do you:
Smart choice. It’s very similar to what Fenella did when she was part of the innovation team on her placement.
Read about her different placements including the sales team and being seconded to a global investment bank.Read story Explore Operations Graduate Programme
“I had a good foundation of skills from my degree, but the graduate programme really strengthened and honed them.”
I studied Biology at university and went on to do a research master’s, but I wasn’t sure exactly what I wanted to do. I applied to Accenture after going to a technology showcase that explored what the future of different technologies will look like and how Accenture helps clients apply them, which was fascinating. Operations appealed to me because I’m more interested in the technical side of what we do, and the fixed rotation scheme means that I get to see a lot of different sectors and types of work, giving me a much broader view of the business.
Wherever you are in the company you get a lot of support from managers and colleagues. I’ve been through four rotations in completely different teams and in each one, my colleagues have always made the effort to check in and make sure I have the training and tools I need to keep developing. I feel very comfortable speaking to my managers about my development as they will always give me new projects, more training or help me build up the scope of my work to challenge me.
The culture gives you the confidence you need to tackle the variety of challenges you see on rotations. Already, I’ve helped our Sales teams put together £50m proposals, worked with our innovation teams to rethink the way we deliver work, been seconded as a global operations lead at a global investment bank and helped deliver an analytics app with our procurement team.
They’re completely different projects but you’re always building skills that will help you in the next one. When I worked with our innovation teams, I was exposed to practices like agile working, design thinking, facilitation and how to use them to reimagine what we can do for clients. We were helping improve the way we do proposals and it included anything from creating a comic strip to explain a user journey to creating an interactive tool that allowed a client to explore pricing themselves.
Whereas when I was on secondment at a bank, we were improving a system that helped them monitor their clients in terms of media and political risk. It was an intense but very rewarding experience, working globally across five regions. When we got there, it was quite disorganised, but my manager and I were able to understand how it worked, streamline a lot of their data and optimise their processes to help their teams deliver a much better system.
There are always opportunities to use your skills beyond your day-to-day client work as well. I’ve been involved with a lot of different side projects, from bringing innovation to our work at the bank to helping define and sell a project involving wearable and implanted technologies to a pharmaceutical client.
But this is just my experience. Everyone I know on the programme has had a different journey because there is so much opportunity out there.
Smart choice. Daniel did the exact same thing in New York last year.
Read Daniel’s story to hear about the innovation he sees in Operations and what he thinks that means for a career here.Read story Explore Operations Graduate Programme
“People sometimes laugh at the ‘fluffy’ stuff around innovation but to me that’s how you get better and that’s why it’s important.”
I knew I wanted to work in this industry because it’s forward-thinking and disruptive. I had done other consulting placements but realised I was looking for something more challenging where I could develop faster. I applied for Accenture and even during the application process you could see the difference. They seemed interested in who I was and what I wanted to achieve.
Before I joined, I was a little nervous because I thought that Operations was about covering the tasks that weren’t being done by other teams, but I was completely wrong. For one, we work on multi-million pound deals a lot of the time. And what you’re actually doing is a lot of strategic thinking about offshoring, managing relationships and making those deals happen by thinking about how everything fits together.
I’m not looking to specialise at the moment and this is a great place to be a generalist. You do four six-month placements and you’re encouraged to pick a variety, so you learn about each phase of the deal lifecycle.
In my first placement, I worked for Accenture Post-Trade Processing, which provides a trade settlement service on securities for banks. As well as monitoring the service we provided, I helped improve it more generally. I knew nothing about capital markets but was supported to learn and understand it very quickly.
My next placement was Sales, where I got to see how we put those big deals together and convince clients we can provide the best service. I went to New York and was the bid manager on our response to a big piece of work for a global manufacturing company. There were three one-day workshops with the client to understand what they needed and I oversaw each team, making sure we were doing everything we needed and then putting it all together into a coherent piece of work.
Every placement involves innovation of some kind. There is a big focus here on always improving how we deliver work using tools like AI and automation but also culturally; how can we change the way we work to deliver more value? I’ve done a lot of side projects on things like building a VR app to better explain what we do. I don’t think you get that commitment to innovation at a lot of places and I don’t think you improve without it.
You can’t be innovative without having diversity. Don’t worry about not having the right skillset or background. There is a role for everyone. A lot of my colleagues have very different backgrounds and bring all kinds of different thinking to a project. Otherwise, we’d just end up with people saying and thinking the same thing and never changing.
You’re helping a technology company make sure that its customers’ data is safe. But you’ve realised that some of their customers give that data to a third-party company in another country with less stringent data regulations. Your team are impressed with what you’ve found and ask you to look into a solution. Do you:
That’s just what Anisa has been doing. She’s spent her first placement working with third parties to understand their security.
For her, security is as much about the people skills as it is about your technical ability. Read Anisa’s story to find out why.Read story Explore Security Graduate Programme
“Don’t be intimidated by what you don’t know. It might sound cheesy but it’s true.”
I love telling the story of why I joined Accenture. I went to university with a set idea of what I wanted to do in another sector but at a careers fair, some Accenture analysts got me really excited about the work they were doing. One woman had created the women in security network and I thought ‘that’s the place I want to be.’ I applied the next day and within a month, I had an offer!
I did a master’s in information security, so I knew I wanted to apply to this programme. It was at the time when cyber attacks were in the news a lot and I realised how important security is to everything we do.
At the moment, I’m doing my first placement in Third-Party Management. Essentially, our clients tend to be big companies who need a lot of third parties to help them do their work, so we review those third parties’ security. It means I get to visit clients, interview a lot of people and understand what security controls look like at a lot of leading companies. But my favourite part is that we often then give guidance on how to improve them.
There’s a lot of focus on technical skills but it’s just as much about people skills. A lot of companies have the right controls, you just have to ask the right questions, so they know what you’re looking for. Some companies we work with have huge IT teams so you can tell them that “ABC” needs fixing and they’ll understand whereas smaller companies don’t have dedicated security teams, so you have to break down exactly what needs to be done. Whoever the company is, the controls are only as good as the people using them, so I think that emphasis on people is essential.
I was nervous before going on site – I’d never assessed another company’s security, but they know you’re an analyst and the teams are really supportive. I shadowed people and got all the training I needed so they knew I was ready.
I’ll be moving placements soon and I’m interested in Cloud. It’s a completely different set of challenges to Third-Party Management but there are a lot of transferable skills. I’ve been doing foundational certificates in Microsoft Azure and Amazon Web Services. That’s the thing about Accenture, if you express an interest in something, they’ll find you the right opportunity.
Some of that comes from my career counsellor, who is phenomenal, but there are so many other people who are willing to help too; it’s the opposite of hierarchical. I’m also part of different networks including women in security and the African & Caribbean Network where you meet a lot of supportive people at their events. Between them, I’ve been empowered to find opportunities and people who can help me make the most of them; it’s a really valuable network of experience.
That’s just what Toyin has been doing. She’s often researching new cyber threats to keep clients ahead of them.
Read her story to understand why she became interested in security and why she’s excited about the future.Read story Explore Security Graduate Programme
“You can advance your career in any direction, all you have to do is ask.”
The stakes are always high in Security – most of the time, you don’t get a second chance. And as technology evolves, so do the threats. That’s where we come in – as a Security Consulting Analyst, it’s my job to develop innovative defences that keep systems safe and locked down, whether that’s for Accenture or an external client.
In Security, we deal with all kinds of cyber threats, from common ones like phishing and malware to more unusual ones like DDoS attacks. I studied a lot of it on my master’s course, but I didn’t have a technical background in coding or anything like that. It was only after I joined that I realised you could do a lot of the Security roles without a background in STEM or programming.
The most important thing is to be genuinely interested in the Security sector. The first time I was really aware of it was in 2017 when there was a high-profile cyber breach in the public sector that affected thousands of people’s data. After that, I looked into the Security sector more deeply; the more I read the more interested I was.
My favourite project was earlier this year, where my team was responsible for the internal security quarterly report. Even though our team is relatively small, we had to calculate a company-wide threat baseline – a round-up of all cyber threats and trends we have seen per quarter, including some that may have affected our clients such as ransomware, and our predictions on threats we may see next. This was made more complicated by all the new threats that came with home working, but we still delivered the report successfully and met the tight deadline.
My day-to-day responsibilities vary a lot depending on the project I’m on, but generally, I spend my time researching threats that could affect our clients and talking to them to establish how we can fix their security needs such as reducing their exposure with technologies, techniques, two-factor authentication or Cloud security assessments, and creating new security solutions,
Cloud Security is something I’m very interested in for the future. Cloud is becoming more and more important, and that only makes Security more important. I’m looking forward to getting more experience on Cloud projects and completing the advanced training in Microsoft Azure offered by Accenture.
It’s great to know that my work makes a real difference. Clients come to us when they need someone to get it right first time, which is why you learn so much here – you get to work with security consultants at the forefront of the industry. With technology becoming more and more widespread, there’s only going to be more demand for security experts – and I’m excited to be part of that future.
You’re in Argentina helping our South America recruitment team hire more software engineers. They’ve realised some people come to the careers site but then leave because they don’t know if they’re right for the job. Your manager asks you to investigate a solution. Do you:
You and Lauren see eye-to-eye. She did almost exactly that when she was on her international placement in Singapore.
Read her story to discover why she thinks working here combines the benefits of a small business and a global firm.Read story Explore HR Talent Accelerator Programme
“You’re given so much responsibility that it’s easy to forget you’re on a graduate programme!”
The best part of this job is that you’re given real opportunities. The Talent Accelerator Programme involves five rotations, so I get to immerse myself in three different HR functions both locally and internationally – as well as a rotation in the business alongside our consulting teams and a rotation in another Corporate Functions team. Wherever I am, I get stuck in and take on responsibilities in each area whilst also having the support of my manager and team.
When you receive that level of responsibility on a graduate programme at a company of this size, you’re getting the best of both worlds – you have the autonomy that you’d expect to get at a smaller company with the opportunity and variety of work that comes from a global business.
I’m constantly learning new things in my role as an HR and Operations Analyst because I’m always meeting new people from diverse backgrounds and working with a wide range of stakeholders. Broadly, my role is about finding innovative ways to attract, develop and retain talent, but that involves very different responsibilities depending on the specific project I’m on.
There’s no better example of that variety than my international placement. I was working in the Recruitment Transformation team in our Singapore office to design a solution to reduce our time-to-offer for our South East Asia operations from 50 to 15 days. Collaborating with external technology specialists, I helped to create a new, interactive testing process that assessed candidates’ coding abilities and used data analytics to establish their strengths and weaknesses.
As a highly technical product, it required a lot of collaboration, and as the project manager, I was responsible for briefing the developers and ensuring that their work achieved the goals set by senior stakeholders. I’m proud to say that the project is now live across multiple locations, and it’s so satisfying to know that I helped deliver the project from start to finish.
That project shows how much more you learn when you’re given the responsibility to do real work. It meant that I developed new skills; as well as improving my stakeholder management abilities, I also developed a basic understanding of Java and the skills that our business looks for when hiring software engineers, both of which will be helpful for future projects.
The HR programme gives you a unique perspective of the company; I’ve built up such a broad base of skills throughout my rotations because you get to see how the company works locally, internationally and across business functions. And I think the responsibility you’re given is a key part of that because you know that the work you’re doing is making a real impact.
You and Benoît see eye-to-eye. He developed and delivered an entire project with a similar process on his internship.
Read his story and find out what it was about his internship that has him so excited to come back.Read story Explore HR Talent Accelerator Programme
“Even as an intern, I was given the freedom to use my initiative.”
My internship stood out because of the level of responsibility I was given. A lot of people think that internships are all about getting another line on your CV, but I got so much more out of it because I was doing genuinely useful work for my team.
Due to COVID-19, the original plan of going into the office wasn’t possible. In fact, some of my friends’ internships at other companies were cancelled, but Accenture found a way to adapt, using technology like Microsoft Teams to overcome the challenges of remote working. Because of that flexibility, I got to take on an internal project that gave me so much useful experience.
The HR internship allowed me to learn about how Accenture supports all 513,000 of their people across different locations, functions and stages of their career. After my manager introduced me to the team in London, Newcastle and Dublin, I also got to meet people from other parts of the business and ask them about their roles. That really helped me to feel like part of the team and showed me how welcoming and approachable people were.
Working with the Early Talent Team, I helped to create a handbook that explained the differences between the recruitment programmes. Although my manager gave me a general approach to follow and plenty of support, I was also given the freedom to research and present the handbook however I thought was best. That ownership of the project motivated me to do my best work, allowing me to get even more out of the internship.
After researching the programmes and interviewing people from every role, I created the handbook with another intern and presented it to the Early Talent Team. We received such positive feedback, and very helpful and constructive comments that helped us understand our strengths and weaknesses. It showed that the team cared about our development, not just the work we were doing.
Speaking to so many people in different roles showed me what makes a great HR professional: open mindedness, listening skills and flexibility. Together, these skills allow you to empathise, communicate and support your colleagues, no matter where they work, and I know they will help me in my future career.
I want to come back here and learn more about the recruitment process and the talent supply chain – there is so much depth to these areas, and it would be a great opportunity to develop my knowledge in a company with the size and reputation of Accenture.
Technology Apprenticeship scenario
You’re helping a prestigious law firm improve the way they manage their databases full of sensitive records. Your manager saw your attention to detail on your last project so has asked you to analyse their current system. You notice a challenge that could be fixed by moving to a new specific system. Do you:
You’re on the same page as Veronica. She transformed a client’s process after noticing some small inefficiencies.
Read how she became an expert in DevOps and grew into leading a team of five people over her apprenticeship.Read story Explore Technology Apprenticeship Programme
“There are lots of things I’d like to try and I know this is the best place to do that.”
After college, I knew I wanted to go into software engineering, but I needed to decide between going to university and several degree apprenticeships. Accenture stood out as the only apprenticeship where I could earn a bachelor’s degree, avoid tuition fees and earn a salary. I knew about the exciting work they do and I was confident it was the best place to start my programming career.
I spend one day a week in lectures so I still get the social side of university life, and the course is fantastic for covering all the theory and fundamentals of software engineering. Projects at work tend to focus on one topic, so often what I learn at my job will overtake my university course. With all the feedback I get from my colleagues, it’s a really exciting way to learn.
Since joining the team, I’ve always been encouraged to share my ideas and then make them happen. On a recent project, I spotted an opportunity to make a client’s process more efficient, turning a disorganised stream of emails into a structured ticketing system that provides stakeholders with more valuable information. I pitched the idea to my manager and they gave me the time and support to build and implement my solution.
I had some technical skills when I joined the company, but everybody goes through some basic programming training. This is great for those who may not have a technical background and it means that when I’m working with people in other business areas, they all understand problems from a coding perspective, which is great for collaboration.
The support to develop yourself at Accenture is exceptional. Everyone has a career counsellor so there is always somebody you can speak to about your ambitions. They’ll help you work towards promotions and develop in the way that you’re most interested in. You’re always encouraged to go further. If you don’t have a live project, you’re given a lot of resources and training to ensure you keep developing before your next one. A lot of the training is in new, exciting technologies and would be quite expensive, but it’s all covered by the company.
That support and commitment to training means I’ve progressed quickly. I started in a junior role in the DevOps team, and since then my manager has moved on and I’ve taken on their responsibilities, so I now lead a team of five people. It’s great development within two years. I’m learning what it takes to lead a team and ensuring they get the support they need. The role also involves a lot of communication with clients, working out what they need from the project, agreeing on deadlines, and troubleshooting issues after launch. I can’t imagine getting this amount of responsibility and development anywhere else. I feel very proud to have come this far and I’m even more excited for what’s next.
You’re on the same page as Ben. He saw some trends in his client’s data and then developed a bespoke solution.
Read why Ben decided to do an apprenticeship and how his team in Newcastle have helped him develop.Read story Explore Technology Apprenticeship Programme
“The apprenticeship gives you real-world experience, a degree and a career.”
I didn’t know exactly what I wanted to do when I finished my GCSEs, but I knew that in the end, I wanted to work in tech. I wasn’t sure how to get started, and I thought about whether I should do A-levels and go to university or find a different route. That was when I heard about Accenture for the first time.
It was actually in a school assembly; someone from the company gave a presentation about the apprenticeship programme, explaining how it helps people start a technology career right out of school. They explained that you spend anywhere from two to four years working and studying at the same time, and by the end, you’ll have a degree and plenty of real-world experience. It sounded like the best of both worlds.
I went home, did some research online and weighed up my options. Beyond some basic programming, I didn’t have many technical skills, but training was a huge focus of the programme. I realised that rather than getting a degree at university and then starting my career, with this, I could do both at the same time. So, I applied.
Now I have technical skills in areas that I didn’t even know existed! And the best part is, I know how to apply those skills to actual projects. As an apprentice in Live Support, I help solve problems with client data; whether it’s UNIX command line or SQL scripts, I have the skills to fix our products and make sure our solutions are working properly.
I think that support is a massive part of it, because you need encouragement to give you the confidence to learn new skills and take on more responsibility. And I think that comes from having an inclusive culture and a close group of people around you. For me, that’s my team in Newcastle and my mentors. We all get on together, have a laugh and help each other out. And they actively encourage me to be creative, try things out and speak up when I have an idea.
You can see this in my recent work with a public sector client. The challenge was to improve how they managed a huge database of important records. It wasn’t simple, but after I analysed the system they were using, I thought ‘I think I know how I could improve this’. It wasn’t about following rules or taking orders from my manager – I developed the solution, suggested it to the team, and that was what we ended up delivering. The project was a success and it was so motivating to see that even at an early stage of my career, I can influence projects and have an impact.
Moments like that show me that I made the right choice in applying for the apprenticeship.