B2B Customer Support with German
Responsibilities:
Perform and handle outbound or inbound customer and/or client communications
Interact with customers via various methods of communication.
Utilize client’s third parties to provide the entitled service.
Follow detailed instructions as outlined in company documents.
For service level agreement in jeopardy, follow established escalation rules.
Resolve customer complaints and escalations.
Update applicable program database(s) accurately.
Identify and escalate data or program specific issues to appropriate level of management.
May be responsible for multiple programs and working cross-functionally through programs.
Qualifications:
12+ months previous customer service experience within a Contact Center.
Fluency in English.
Fluency in French.
Attention to detail and accuracy.
Strong communication and interpersonal skills.
Results-driver with action orientation.
Education/Certification requirement:
High School Diploma or equivalent.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport card
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
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Egalité des chances face à l'emploi
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