Process Excellence Analyst
Responsibilities:
Develop clear and detailed processes that reflect the current and targeted business model.
Create and support specific overall business processes and sub-processes, including development of templates.
Monitor the document flow and work-related procedures.
Audit quality and results.
Perform data and application maintenance updates.
Communicate with internal and external customers. Acts as a first POC for customer escalations.
Identify, escalate data and program specific issues to appropriate level of management.
Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.
Qualifications:
Previous experience in the filed of customer support, QA, training or administrative background.
Fluency in English.
Very good verbal, written and interpersonal communication skills.
Experience in relationship management with customers/vendors.
Good analytical and problem-solving skills.
Ability to create standard documentation.
Attention to details.
Experience with MS Word, Excel, PowerPoint.
Working hours:
Monday-Friday
work on shifts between
6:00-15:00
14:00-23:00
22:00-06:00
#LI-EU
Sofia
Egalité des chances face à l'emploi
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement de travail dans lesquels tous nos collaborateurs sont respectés et ont le moyen de donner le meilleur d'eux-mêmes. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Les candidats à un poste sont tenus de ne pas divulguer les dossiers de condamnation ou d'arrestation sous scellés ou effacés dans le cadre de leur processus d'embauche.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.