Salesforce Agentforce Consultants
About the Role
We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.
This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.
What You’ll Do
- Design and deliver AI-powered Agentforce solutions and user journeys
- Work with stakeholders to gather requirements and translate them into solutions
- Lead journey mapping and process design workshops
- Design AI workflows, prompts, and conversational experiences
- Create documentation (process maps, user stories, HLDs)
- Collaborate with product owners, developers, and AI teams
- Support testing/UAT and solution optimization
- Build strong client relationships and support project delivery
What We’re Looking For
- Experience with Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
- Strong stakeholder management and communication skills
- Experience in solution design, business analysis, or consulting
- Ability to translate business needs into technical solutions
- Understanding or exposure to AI / GenAI / LLM concepts
Nice to Have
- Experience with Agentforce, conversational design, or AI assistants
- Financial Services industry experience
- Knowledge of integrations (MuleSoft, ETL tools)
- Experience with SQL, JavaScript, or HTML
- Salesforce certifications
#LI-GM
Auckland
Wellington
Egalité des chances face à l'emploi
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement de travail dans lesquels tous nos collaborateurs sont respectés et ont le moyen de donner le meilleur d'eux-mêmes. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Les candidats à un poste sont tenus de ne pas divulguer les dossiers de condamnation ou d'arrestation sous scellés ou effacés dans le cadre de leur processus d'embauche.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.