IT Customer Service Representative

Software/Application/Cloud Tech Support Analyst | Full time | Experience: 2-5 years

Job No. 14345734 | Pune

Description Du Poste

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges, all within an environment that values your skills and growth. This role will engage your expertise in Microsoft Windows Desktop Management, offering a rewarding experience where your contributions truly matter. Join us and be part of a journey that encourages your professional development and meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical systems. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner analytical thinking skills. Advanced communication skills. Intermediate troubleshooting skills. Beginner customer service skills.

Pays/Territoire

Pune

Informations Complémentaires

Egalité des chances face à l'emploi

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Découvrez Accenture

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Domaines d’expertise

Secteurs : Emplois à l'avant-garde du changement

De la mode à la finance, en passant par les voyages et les télécommunications, vous apporterez un raisonnement fondé sur les solutions pour réinventer le fonctionnement et la croissance des industries.

Emplois dans les plateformes technologiques : Créer des bases pour l'avenir

Vous construirez des technologies qui transforment et optimisent les modes opérationnels des entreprises.