A new perspective on how to transform your sales, marketing and service operations to deliver sustainable breakthrough growth.
We help organizations see their front office a little differently, rewiring it to become an engine that drives disruptive growth.
Sales, marketing and service operations play a foundational role for organizations looking to deliver hyper-relevant experiences to customers, anytime, anywhere. We encourage our clients to view these front-office functions holistically and to see customer interactions as one connected life cycle, from lead generation, through conversion, to customer adoption, success and retention.
Our human + machine approach, SynOps, allows sales and revenue leaders to expand into areas previously unreachable. Now, you can rapidly experiment, pilot and execute programs that will help your front office go where there’s room to grow.
Accenture's video describes what is the Front Office Thinking and how it supports the new mindset and technologies. See more.
View TranscriptWe provide seamless, customer-centric marketing, sales and support across the customer life cycle.
We bring a modern approach to selling to achieve sustainable growth. Learn more.
We help onboard and enable partners, as well as providing channel performance optimization and program compliance management.
We work across order management, contract management, master data management, trade promotion management, and configuring, pricing and quoting.
We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.
20-35%
Improvement in inside sales lead conversation rate
65%+
Increase in customer retention
90%+
Customer satisfaction rate achieved consistently
20-55+
Net promotor score increase
Although the movement of selling virtually has been growing and evolving for many years, 2020 has accelerated this new remote way of prospecting, customer engagement, and closing deals.
AA-ISP and Accenture recently partnered on research to reveal several findings which indicate that our profession is entering yet a new era of selling! Based on the findings of the research, we invited leaders to join our virtual Roundtable discussion to benchmark organizations against these findings. Together we discussed and shared our thoughts on:
How using the right data across the Front Office helps to provide superior customer experiences.
Discover how organizations can double their chances of future-ready operations in the next 3 years.
The sales function can serve as a catalyst for enterprise-wide, operational transformation.
A mobility and delivery platform unlocks over $85 million through sales talent and data-driven insights.
How a 360-degree view of prospects and an integrated, data-driven approach powers success.
Delivering an insight-driven customer retention operation for a UK telecommunications provider.
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Managing Director – Accenture Operations, Intelligent Sales and Customer Operations Offering Lead
Lead – Asia Pacific, Middle East and Africa, Accenture Operations in the Philippines
Front-office leaders expect growth in the coming years. This will require having a future-ready front office.
How companies should view large-scale trends as the competition, to develop a winning path forward.
We’ve identified four levels of sales operations maturity for organizations striving to be future-ready.
How organizations are reinventing their business with Intelligent Operations.
Join the conversation.
We're looking for innovators to deliver continuous, rapid innovation to help companies reinvent themselves at Accenture Operations.
The growth game has changed for B2B. But it is more important than ever. Human Ingenuity + Digital Innovation are key to achieving sustainable growth.
