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A future-ready and digital B2B revenue engine

The growth game has changed for B2B. But it is more important than ever. Human Ingenuity + Digital Innovation are key to achieving sustainable growth.

FAST-TRACK TO FUTURE-READY SALES

Elevate every decision with Intelligent Operations

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What we do

B2B buying is inherently complex and today’s buyers have changed. They want you to know them, meet them in their channel of choice and offer tailored solutions to meet their needs.

Accenture’s Digital Inside Sales is a modern approach to selling that helps sales leaders evolve their operation models, launch new products and services, scale globally and ultimately delight customers.

Sustainable profitable growth requires a new, future-ready model that can operate and respond to a constantly evolving customer lifecycle, blending evaluation, marketing, sales and customer success and retention.

Our human + machine approach, SynOps brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. We focus on the right conversations with the right targets at the right time to increase conversion.

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Join the team

Are you ready to innovate and transform sales? Join our Digital Inside Sales (DIS) team and help organizations scale globally, drive growth and deliver better customer experiences.

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How we work

Accelerate your path to predictable, revenue growth and increased profitability by combining modern solution selling with advanced technology fueled by data and insights.

Demand Generation & Qualification

Source, identify and nurture the right targets with our proven omnichannel approach, experienced sales teams, and specialized Go-to-Market programs.

Full Cycle Sales

Drive revenue results across the end-to-end customer lifecycle with a transformative approach to reach new geos, segments and markets.

Customer Success

Maximize retention and expansion revenue with tailored motions that drive renewals, cross-sell and upsell, and customer adoption.

Partner Acceleration

Optimize Partner-generated revenue through channel enablement services that identify, assess, engage, and grow your most productive partners.

Why work with us

Instant access to best-in-class B2B sellers and customer and market insights to achieve revenue results faster than in-house teams.

Billions

Generated for our clients through access to our global delivery network, language coverage, and years of solution selling experience.

15+%

Close rate improvements from baseline.

35%

Increase in monthly recurring revenue for accelerated time to monetization.

5-10x

Sales ROI with 5% topline and 30% cost optimization.

HFS highlight

HFS report how Accenture’s customer engagement acquisition strategy is aimed at OneOffice dominance in a virtual world.

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SynOps for Digital Inside Sales

Mia, AI for smarter selling

OneGlass: Aggregate customer data in a single view

Case Studies

Operations

Seizing a $1B+ revenue opportunity with SMBs

A global networking technology company creates a new GTM to transform customer experience.

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Intelligent Sales & Customer Operations

Finding the secret sauce for smarter selling

A mobility and delivery platform unlocks over $85 million through sales talent and data-driven insights.

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Awards and recognition

Recognition as a global business leader.

RANKED NO. 5 ON

DiversityInc’s Top 50 Companies for Diversity

14 consecutive years

RANKED AMONG

FORTUNE’s 100 Best Companies to Work For

13 consecutive years

Our leaders

Fabrice Dersy

Senior Managing Director, Lead – Marketing & Sales & Customer Operations
LinkedIn

Jeff Laue

Senior Managing Director – Accenture Operations, Digital Inside Sales Business Lead
LinkedIn

Shannon Copeland

Managing Director – Accenture Operations, Digital Inside Sales Innovation Lead
LinkedIn

Blogs

Intelligent Operations

Winning at sales is more than winning the deal

How companies should view large-scale trends as the competition, to develop a winning path forward.

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Intelligent Operations

Boost sales maturity to transform your B2B efforts​

We’ve identified four levels of sales operations maturity for organizations striving to be future-ready.​

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Intelligent Operations

A great seller experience leads to happy buyers

Learn how focusing on future-ready sales helped one of our largest clients seize new opportunities.

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Connect with us

Read our blog

How organizations are reinventing their business with Intelligent Operations.

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Follow us on LinkedIn

Join the conversation.

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Explore Careers

We're looking for innovators to deliver continuous, rapid innovation to help companies reinvent themselves at Accenture Operations.

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Related capabilities

Sales & customer operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Marketing operations

Marketing Operations activates and optimizes best in class customer experiences to deliver growth.

Solutions.AI for B2B growth

Unlock new revenue opportunities with AI-powered customer insights.