Technology Analyst Recognition

Accenture is named a Leader in the Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services in the January 2024 Report.

In the Magic Quadrant report, Gartner assessed 18 providers for digital workplace outsourcing and defines the outsourced digital workplace services market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilize end-user devices or applications to conduct business. Accenture placed furthest on Completeness of Vision axis in the Magic Quadrant report and scored in the highest five for 4 out of 7 Use Cases in the Critical Capabilities report: Integrated Global ODWS, User Experience Transformation, Service Desk Support, User Support — Europe Use Cases.

Accenture’s Digital Workplace services bring together the three dimensions of the modern work experience: physical, human and digital.

• Workplace services help enterprises enable their people to work and collaborate from any device and any location, at any time.
• Workforce services are designed to manage the human interface leveraging innovations to improve business and optimize for hybrid work models.
• Workspace services help automate workplace activities and optimize space performance, supported by data-driven operations, internet of things and AI.

Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Biswajit Maity, and 2 more, 11 March 2024
Gartner, Critical Capabilities for Outsourced Digital Workplace Services, Biswajit Maity, Karl Rosander, and 2 more, 12 March 2024

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Accenture is positioned in the Leaders category in The Forrester Wave™: Cybersecurity Consulting Services in Europe, Q1 2024. Forrester evaluated 12 cybersecurity consulting services providers in Europe across 32 criteria. Accenture received the second highest score in the Current Offering category, and the third highest score in the Strategy category. The report describes Accenture as a purpose-driven consulting services firm that aims to “Secure the World” by connecting macro-economic and customer-specific challenges to its client security programs.

Other findings in this report include:

• The firm is planning a $3 billion investment in AI and the upskilling of 80,000 professionals, which the Accenture Security business will also benefit from.
• Accenture’s strategy has evolved to focus on securing the business with an approach tailored to industry and geographical factors, including emerging legislative mandates across Europe.
• It delivers a comprehensive service portfolio across Europe, with a great understanding of the market and CISO needs.
• It demonstrates outstanding technical security assessment capabilities and unique IP for GRC, technology stack consolidation, and industry-relevant threat and incident response.
• Accenture delivers an exceptional partnership ecosystem with excellent examples of co-creation, including clients and even competitors to deliver better client outcomes.
• Reference clients commend the firm for its flexibility and high-quality talent.

More information on this assessment can be found here.

Industry Analyst Firm Everest Group has positioned Accenture as a Leader in its Next Generation Quality Engineering Services PEAK Matrix Assessment 2023. Accenture was highest in terms of Market Impact and furthest to the right in terms of Vision and Capability.

For this competitive report, Everest Group assessed 35 Quality Engineering (QE) service providers. The scope of research included tools, IP, and delivery capabilities across multiple dimensions such as market success, IP/tools, scope of services and investments.

According to the report, Accenture’s strengths include:

• Accenture serves a balanced client base for next-generation QE services across all the key geographies and has a portfolio catering to all levels of the market, midsize to large.
• Accenture has a focus on training its talent on next-generation technology such as AI, cloud, security, data, metaverse, edge computing and blockchain.
• Accenture has a diverse set of technology partners to enable it to address different QE use cases for clients in an efficient manner and has won awards for innovating with the partners.

Everest Group also noted that “C Everest Next Generation Quality Engineering Services PEAK Matrix 2023lients value its [Accenture’s] thought leadership in the QE market, where Accenture has positioned itself as a trusted QE partner.”

More information on the assessment can be found here.

©Copyright Everest Group Source: Everest Group Next-Generation Quality Engineering Services PEAK Matrix® Assessment 2023

Accenture has been named a Leader in Everest Group Pega Services Peak Matrix® Assessment 2024 out of a total of 23 providers. Accenture ranked highest in both Vision & Capability and Market Impact. According to Everest, leaders in this report are characterized by their ability to successfully execute large-scale, complex, end-to-end Pega services, underpinned by their strong global delivery network and robust partner ecosystem.

Everest highlighted several strengths including:

• Accenture has client proof-points in executing end-to-end customer transformations backed by their deep industry and functional knowledge, comprehensive Pega services, and expertise in strategy, consulting, technology, digital agency, and managed services.
• Clients can benefit from Accenture’s inorganic investments focused on sustainability consulting, cloud, and AI scaling up their delivery footprint globally and at the continent level
• It has a diverse set of IPs and solutions including Generative AI to accelerate time-to-market for its Pega clients
• Its ability to consistently be recognized with 38 Pega partner awards since inception reinforces its credibility as a strategic partner in the Pega services market
• It has domain expertise and account management capabilities that are well-perceived in the market having implemented over 550 projects across industries, major functions and geographies. 

Everest Group also noted that leaders have helped enterprises with their advisory capabilities to navigate the business transformation and have leveraged a mature suite of in-house and Pega-certified industry solutions to accelerate time-to-market for their clients..

According to IDC, Accenture has been positioned as a Leader in the IDC MarketScape: Worldwide Blockchain Services 2024 Vendor Assessment. (IDC #US49434623, January 2024).

For this research, IDC assessed professional services and IT consulting providers that are considered "full stack," offering professional, advisory, and/or IT consulting services that address every layer of the "blockchain stack." Accenture is positioned as a Leader for both "Capabilities" and “Strategies.”

According to the report, “Accenture's key points of differentiation are the company's abilities to convene industry-leading companies, create new business models, invest in and partner with client firms, and provide domain expertise and blockchain talent.”

The IDC MarketScape also highlighted the following Accenture strengths:

• Key to Accenture's approach is the company's focus on using blockchain for business transformation and to improve underlying processes, with over 1,200 blockchain projects/engagements (550+ of which are live)

• Accenture has strong partnerships across protocols and consortiums, to name a few: R3, Digital Asset, Ripple, World Economic Forum (WEF), Hyperledger, Digital Dollar Project, Global Blockchain Business Council (GBBC), OpenWallet Foundation (OWF), Digital Pound Foundation (DPF), Confidential Computing Consortium (CCC), International Organization for Standardization (ISO), International Committee for Information Technology Standards (INCITS), International Air Transport Association (IATA), Trust Over IP (ToIP), and many more.

More information on the assessment can be found here.

Accenture’s Blockchain practice has capabilities across spatial computing, blockchain for social impact, financial services infrastructure, decentralized digital identity and blockchain for supply chain.

Copyright IDC 2023

*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Accenture is named a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP Services for Service-Centric Enterprises and is recognized as one of two highest-ranked vendors in all Use Cases in the November 2023 Critical Capabilities for Cloud ERP Services for Service-Centric Enterprises Report.  

In the Magic Quadrant report, Gartner assessed 16 cloud ERP service providers and defines cloud ERP services for service-centric enterprises as services provided by third-party systems integrators in their ability to assess needs, implement solutions and evolve platforms that are transforming back-office systems via the implementation of cloud-based ERP solutions. Service-centric enterprises are organizations that typically focus on service (nonproduct) industries. 

In the Gartner Magic Quadrant for Cloud ERP Services for Service-Centric Enterprises, Accenture placed highest in Ability to Execute. Per Gartner, Leaders are performing well today, gaining traction and mind share in the market. They have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. 

Service-centric enterprises engage services for cloud ERP applications to modernize their ERPs and drive better business outcomes. IT leaders should use the Magic Quadrant to evaluate vendors of cloud ERP services as part of a composable ERP strategy. Accenture was recognized in this report based on its Completeness of Vision and Ability to Execute.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

According to IDC’s inaugural analysis for this market, Accenture is a Leader in the IDC MarketScape report for Worldwide Systems Integrators/Consultancies for Cybersecurity Consulting Services 2024 Vendor Assessment.  (IDC #US50463423, January 2024)  This IDC MarketScape provides insights into the current capabilities and future strategies of 17 global systems integrators (GSI) as well as consultancies.

“A clear competitive advantage of Accenture is its ability to invest at scale. The number of acquisitions they made over the past quarters have helped the company to enhance its capabilities, footprint expansion and local delivery," says Cathy Huang, Research Director, Worldwide Security Services, IDC. "These investments, along with the commitment to create 360-degree value for its clients are reflected in clients' feedback captured throughout this study, citing 'Accenture has been flexible and accommodating to their needs and a trusted relationship [with Accenture]'," she adds.

Additional Accenture strengths highlighted by the IDC MarketScape:

• The broad spectrum of services enables Accenture to provide collective value to its clients, helping them with multiple strategic priorities, like sustainability, inclusion and diversity, and talent.
• On average, the company invests more than $1 billion in R&D every year. In July 2023, Accenture announced a $3 billion investment in its data and AI practice to help clients apply AI to grow and to become more efficient and resilient.
• More than 40 customizable consulting assets are based on proprietary IP. These include Zero Trust Framework, Security Tool Rationalization Methodology, RPA Bots, M&A Lifecycle Due Diligence Framework, DevSecOps Tool Evaluation, and C-suite and Board Accountability Workshop Methodology. A bespoke Cyber Resilience Framework helps clients recover from malware incidents by providing strategies and improvement actions.
• Clients praise Accenture highly for its people, flexibility, and accommodation of client needs. Project governance and meeting the timeline receive top marks.
• In IDC's Worldwide Cybersecurity Consulting Services Survey, respondents praised Accenture's thought leadership and change management highly.

Accenture was also named a Leader in the inaugural IDC MarketScape: Worldwide Cybersecurity Risk Management Services 2023 Vendor Assessment (doc #US49435222, October 2023). According to the IDC MarketScape, Accenture should be considered when large multinational organizations need a holistic view of cybersecurity, from program to processes to capabilities. Accenture’s talent pool possesses knowledge in multiple disciplines and across a global presence, with the ability to provide critical thinking to any stratosphere of problem or if the organization is looking to create a new strategy for cybersecurity calling for different outcomes that have alignment from senior executives.

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Accenture has been positioned as a Leader in the IDC MarketScape: Asia/Pacific Cloud Security Services 2023-2024 Vendor Assessment.

According to the report, “Accenture's commitment in its customers is underpinned by its ability to craft a personalized risk-managed road map through the cloud continuum. Accenture is a strong believer that DX is a continuous journey and hence is dedicated to deliver client-centric solutions for its customers each and every step of the way. Customers have voiced their appreciation for the diligence and proactivity of Accenture's professionals in achieving desired outcomes. This has fostered a collaborative atmosphere that has contributed to outstanding results.”

The report highlighted, “Furthermore, clients highly value the extensive knowledge and profound expertise that Accenture brings to the table. This goes beyond mere scloud estate management and extends to comprehensive guidance and support throughout the entire trajectory of their cloud transformation journey.”

The report also noted, “Accenture aligns well with enterprises seeking comprehensive end-to-end capabilities, bolstered by its extensive reservoir of expertise, worldwide presence, and profound industry knowledge.”

This IDC MarketScape evaluated 12 vendors that offer cloud security services in the highly competitive and maturing Asia/Pacific market. The participating firms were assessed using the IDC MarketScape model, which reviewed the vendors' capabilities and strategies against an extensive list of scoring criteria and parameters. These include the comprehensiveness of their offerings, portfolio benefits, market execution, market presence, innovation, partnerships, customer satisfaction, and employee management.

Accenture’s strengths:

• Accenture demonstrates an unwavering commitment in cyber-resilience, a commitment that drives the integration of risk management strategies, collaboration, co-creation, innovation, and end-to-end service capabilities.
• In addition, Accenture is dedicated to building a cyber-savvy workforce and facilitating independent and autonomous operations by leveraging cutting-edge AI/ML, thereby reducing reliance on human intervention AND allowing resources to be reallocated to more pivotal responsibilities.
• Accenture has a strong focus on strategic global partnerships to continuously improve upon cloud-native security, digital identity, and security solutions in a standardized manner suitable for continuous automation and development.
• Accenture adopts a unique global + local (glocal) delivery model, harmonizing the advantages of low-touch operations with personalized high-touch delivery. This approach not only ensures accountability and transparency but also capitalizes on the synergy between local expertise and global reach, which has distinctly set Accenture apart in the industry. The localization strategy tailored for regional markets has proven instrumental in guiding clients toward cybersecurity strategies that seamlessly align with global objectives. By fostering consistency across the organization, this strategy empowers clients to navigate the cybersecurity landscape effectively and establish a united front in the face of evolving threats.
• Accenture's commitment to its customers is underpinned by its ability to craft a personalized risk-managed road map through the cloud continuum.
• Accenture is a strong believer that DX is a continuous journey and hence is dedicated to deliver client-centric solutions for its customers each and every step of the way. Customers have voiced their appreciation for the diligence and proactivity of Accenture's professionals in achieving desired outcomes. This has fostered a collaborative atmosphere that has contributed to outstanding results.
• Furthermore, clients highly value the extensive knowledge and profound expertise that Accenture brings to the table. This goes beyond mere cloud estate management and extends to comprehensive guidance and support throughout the entire trajectory of their cloud transformation journey.
  

About IDC MarketScape:

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Everest Group has positioned Accenture as the overall Leader in its Healthcare Payer Digital Services PEAK Matrix® Assessment 2023.

Accenture is a Leader on both the Vision & Capability and Market Impact axes, attaining full score for the vision and strategy, innovation and investment and market adoption capabilities.

Everest Group assessed 32 services providers for this competitive report.

According to the analysts, Accenture “excels in the payer value chain, with a focus on care and claims management.  Accenture offers Accenture Health Insights Platform, a robust data analytics platform that helps state Medicaid, public health, and other agencies harness the power of data to rapidly generate insights and accelerate decisions-making.”

Other strengths highlighted are:

• Strong partner ecosystem through strategic partnerships with technology providers and hyperscalers such as Microsoft, AWS and Google.
• Significant digital investments, especially in the areas of Cloud, AI/ML and big data analytics.
• Accenture engages with various LoBs in the payer value chain, which includes commercial health plans and government plans.

The report noted that “though cost and efficiency improvements have been major drivers, adoption of value-based models, changing consumer expectations, and hyper-personalization are also adding to the need for adopting digital technology”. Everest Group estimates the payer digital services market “is expected to grow at a CAGR of 12% between 2022 and 2025”.

Accenture has been positioned as a leader in the Forrester Wave: Cybersecurity Consulting Services in Asia Pacific, Q4 2023. 

In this Wave report, Forrester assessed the top 10 service providers that matter most and how they stack up based on 31 evaluation criteria across Current Offering, Strategy and Market Presence.

To determine the strength of each provider’s Current Offering, the analyst firm examined the alignment with client CISO needs, customer centricity, engagement personnel and team allocation, localization of services, cybersecurity strategy and vision capabilities, engagement delivery, security and risk culture capabilities, threat and incident response, and extended service capabilities, among others. As for Strategy, they assessed the provider’s vision, innovation, talent strategy, partner ecosystem, community, and pricing flexibility & transparency. 

Findings from Accenture’s vendor profile

• Accenture brings a forward-thinking vision, scale, and innovation to APAC.
• The firm invests heavily in R&D, which benefits APAC consulting engagements. It recently announced a $3 billion investment in genAI, which it plans to use to make security faster and cheaper for clients. 
• Accenture’s partnership strategy is global — focused on major partners and localized by an APAC partnership team. 
• The firm invests heavily in upskilling cybersecurity talent, partnering with Immersive Labs on a platform-based academy that delivers 30,000 learning modules and certifications to staff and customers; it aims to upskill 1 million people in a decade.
• Accenture delivers a large service portfolio across APAC, meeting clients’ diverse needs and maturity levels with unique tech consolidation intellectual property (IP) such as its MyDiagnostic tool. 
• Accenture integrates its global and local cybersecurity practices in a “glocal” approach — sharing knowledge, training, resources, and support. Reference customers noted that the firm brings global perspectives to local engagements. 
• It was one of the few vendors in this evaluation to cite examples of where it assessed the risks of genAI on clients. 
• CISOs seeking the flexibility and commitment of a large, well-resourced firm should look at Accenture.

Reference customers noted that “the firm brings global perspectives to local engagements. It was one of the few vendors in this evaluation to cite examples of where it assessed the risks of genAI on clients.”

According to Westlands Advisory’s evaluation, Accenture has been positioned as a Leader for the second consecutive year in Westlands Advisory Navigator Industrial Security Consulting and Managed Services 2023. 

The vendor’s position in the Navigator is calculated by assessing several criteria, including evaluation of open-source information, sentiment analysis, discussions with ecosystem partners and customers, and vendor interviews.

Accenture strengths highlighted include:

• Accenture's security team has a strong presence across the Americas, Europe, the Middle East, India, Southeast Asia, Japan, and Australia
• Accenture is a well-regarded thought leader in operational technology (OT) security, earning high-profile government engagements and a customer reference list in the Oil & Gas, Energy, Chemicals, and Manufacturing industries
• Accenture's go-to-market strategy is vertically oriented, leveraging company-wide functional skills and industry expertise to address customer challenges
• Accenture is known for world-leading security capabilities and is one of the largest cybersecurity professional services companies in the world
• Has strong OT alliance ecosystem and strategic partnerships with OT vendors
• Has made significant investments in future technology and cross-industry and geographical cybersecurity expertise

Accenture acquired Innotec Security recently, a privately held company specializing in cybersecurity-as-a-service, cyber resilience and cyber risk management, expanding its capabilities and footprint in Spain. Founded in 2002 and headquartered in Madrid, Spain, Innotec Security is one of the most prominent cybersecurity service providers in the Spanish market.

Another recent acquisition was MNEMO Mexico, a privately held company specializing in managed cybersecurity services. The company’s portfolio includes advanced cyber defense and response capabilities, a cyber intelligence platform powered by generative AI and other advanced technologies and a 24/7/365 security operations center in Mexico City.