Order to Cash Ops Associate (Mandarin Speaking)
Job Description
- Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
- Responsible for activities assigned by the Collections Team Lead
- Responsible for calling, emailing, & making payment arrangements with customers
- Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
- Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
- Work closely with key teams such as Credit and Sales in mitigating collection risk
- Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
- Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
- Escalate unresolved issues to management timely and follow through issues until final resolution
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
- Meet monthly collection targets
- Escalate issues in accordance with escalation policy
- Attend client meeting to discuss debtor performance and address issues as required
- Be proactive and innovative with ideas to improve service / deliverables to the client
Job Qualifications
- Bachelor's degree required
- Collections License considered beneficial
- Good working knowledge of an ERP system; ORACLE experience would be an advantage
- Fluent in English and Mandarin with strong communication skills
- Excellent working knowledge of MS Office
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Able to work under time pressure, able to prioritize workload and meet strict deadlines.
- Strong analytical and problem solving skills
- Positive attitude and flexible, especially in the period of month/quarter/year-end closing
- Overtime and On-Call may be required
- Local holidays are observed
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Kuala Lumpur
Subang Jaya
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