Dinkala Elodie Kwansa

Manager in the customer sales & service management consulting practice

Oslo, Norway

"Being able to keep up with technology changes is probably the best asset in my work."

What I do

I help our clients understand how they can increase the performance of their sales and service department by leveraging a cloud solution called Salesforce. When they decide to engage in a business transformation journey, I will be there to help them understand what they will have to do, how they will do it and who they will have to involve. I also help them coming up with solution to the challenges we will meet along the journey.

Become my colleague

A day in my life

I will start my day by connecting with my project team members to exchange on the project progress. I will then have a work session with my client to understand their issues to come up with solution to the challenges that we have identified.

In addition to the tasks I have toward my client, I also support other colleagues who may need my knowledge and expertise in discussion with other clients or project opportunities.

I also appreciate having small informal talks with my colleagues and project team members, to get to know them better… I am the type of person who appreciate having discussions and talks at the coffee machine. To keep up with the technological innovations in customer sales and services, I also dedicate time to different training and certifications.

My colleagues and the people I get to work with are what motivate me to get to work every day. I am lucky enough to say that I have made friends in each one of the projects that I worked on.

Also, it´s important for me to be able to collaborate and learn from people with different expertise, cultural background and education. Diversity was one of the reasons I joined Accenture.

My advice

To always be curious about new trends and innovation. Being able to keep up with technology changes is probably the best asset in my work.

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