Public safety

Delivering impactful, responsible and sustainable outcomes across the public safety and judicial ecosystem

What’s going on

Public safety agencies worldwide confront numerous challenges, including the evolving nature of crime, budget constraints, workforce reskilling, aging infrastructure and maintaining public trust.

To thrive, agencies must embrace and navigate continuous change, innovation and new technologies. This presents opportunities to enhance services, improve operational efficiency and increase the safety of officers and communities.

4 ways public safety is changing

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New threats and demands and increased expectations

Rapid political change, global instability along with the rise of digital crimes are driving new threats and risks. Communities demand faster, tailored public safety services. Agencies must reinvent how they operate and shift from reactive to proactive, preventative models to address these pressures.

An evolving workforce and culture

Today's workforce has new motivations, pushing public safety agencies to develop fresh talent strategies to stay current, effective and inclusive. Attracting an agile, future-fit workforce requires a diverse talent pool, innovative leadership, digital skills and a human-centric approach to manage high workloads, public scrutiny and mental health pressures.

The ongoing challenge of siloed data

Public safety agencies face a data deluge, with critical information scattered across legacy systems and departments– both internally and externally. To gain an 'information advantage’, they must create a common understanding of their data, centralize the storage and securely share data across agencies. This leads to data-driven insights for mission success at scale.

New technological frontiers

Technology innovation brings new tools for public safety like smartphones for improving officer mobility, AI for data analysis and special computing providing advanced capabilities for training. Successful adoption requires balancing infrastructure upgrades, ensuring operational readiness and setting responsible guidelines for use.

Tailor recruitment to hire and retain a diverse public safety workforce that reflects the community. Empower talent, promote reskilling, develop leaders and an inclusive culture that nurtures success.

Engage the public with feedback loops, personalized experiences and collaborative, transparent solutions involving community voices and local partnerships. Improve behavioral training on quality of interactions, empathy and implicit bias.

Design and implement an intelligent and nimble operating model built for resiliency, flexibility and continuous growth. Rewire organizational structure, processes and practices to integrate new data, technology and ways of working.

Build a strong data foundation, enterprise architecture and ensure core infrastructure readiness is a priority. Then, integrate digital platforms, adopt cloud-native public safety applications and use generative AI for data-driven insights.

Strengthen connections between public safety organizations by breaking down silos. Use technology to enhance collaboration. Form strategic ecosystem partnerships with education institutions, community groups and the private sector.

What trending in public safety

Case Study

Seattle Police Department leads with insight

Understanding the big picture with the help of data analytics.

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Case Study

Transforming West Midlands Police

Six fundamental pillars were essential in shaping the blueprint to deliver the WMP2020 vision.

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Blog

Generative AI: Reinventing work for public service organizations

How can public service organizations effectively fulfill their dual role in the gen AI era? Not just transforming its own work processes and upskilling its workforce, but also supporting other businesses and communities.

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