Job Description

Czech Technology Support team (internal support function) is looking for a convenient candidate for a ‘Customer Support Lead’ role (Prague-Chodov office). Main responsibilities of CS Lead are to ensure IT service delivery for locations under his/her responsibility, manage customer relationship and to lead a team of CS technicians.

Key responsibilities

  • Direct responsibility for leading of CS team in PRG-Chodov (people management, planning of trainings, motivation, engagement, task delegation, workload management etc.)

  • Responsibility for smooth provision of IT Services to end-users in facilities under CS Lead’s responsibility

  • Customer relationship

  • Coordination and support of real-estate projects (facility expansions, terminations, V&As etc.) and local/regional/global infrastructure projects and initiatives

  • Financial responsibilities (budget ownership, Capex/Opex planning, actuals monitoring etc.)

  • Process ownership

  • Vendor management

  • Overall responsibility for infrastructure and workstation security in locations under CS Lead’s responsibility.

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Qualifications

Required knowledge

  • IT Service Management - intermediate

  • People management skills - advanced

  • Project management knowledge - intermediate

  • Financial management - basic

  • Technical knowledge of Windows 10 - intermediate

  • Knowledge of other Microsoft operating systems (including server

    OS) - optional

  • Knowledge of TCP/IP protocols and commands - intermediate

  • General IS application knowledge - intermediate

  • Knowledge of networking (Cisco) and server infrastructure - basic

Other knowledge, certification and experience (non-mandatory)

  • Knowledge of workstation HW - basic

  • ITIL Certification (basic or intermediate level) - advantage

  • Previous proven experience on similar role - advantage

Personal skills

  • Excellent interpersonal and communication skills

  • Strong customer focus, service-oriented attitude, cool-tempered

  • Ability to multitask and prioritize (and still keep positive attitude and motivate others)

  • Ability to be proactive and make decisions

  • Efficient problem solving skills

  • Ability to delegate tasks

  • Flexibility

  • Team player

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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