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IT Service Management Consultant for ServiceNow platform

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00626055


- Job description

Job Summary:


Accenture is expert in Infrastructure Outsourcing Services, collaborating seamless across our EALA IO Delivery Center. EALA IO Delivery Center in Prague delivering the complete Lifecycle of Design, Build and Run for Infrastructure Services and Service Management excellence. We engage and position ourselves for growth in emerging Technologies, Cloud, intelligent Automation and Artificial Intelligence. Accenture is ServiceNow’s largest professional services partner with over 3,100+ projects and resources globally holding ServiceNow and ITSM certifications.


We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful management and maintenance of the Clients environment. Delivering and establishing projects related implementation and innovation for multiple clients. Candidate should have professional behavior, working in client environment abroad along with travelling (as per agreement).


Key Responsibilities:


  • Familiar with ServiceNow, IT Service Management, IT Operating Model (ITOM)
  • Understand the clients design guiding principles with proper alignment with the design lead or architect, update/adjust Management of Change framework
  • To be able to understand requirements and document it, to provide design and configuration guidance when required in the fields of ITSM
  • Structure / standardize the ITSM content
  • Be able to prioritize and manage in parallel several activities (design, deploy) and proper alignment with the counterparts
  • Document the functionalities and ITMS requirements / build and implement use cases
  • Responsible for creation / update of the documentation and training material
  • Measuring the impact of the required functionality and required interface on the existing data
  • Propose and document the test cases to be considered
  • Be able to report in a synthetic and structured way
  • Manage proper alignment with distributed implementation teams

Knowledge and Skills Requirement:


  • Service Now Certified System Admin (nice to have)
  • Relevant experience in the field of IT Service Management within ServiceNow and IT Operating Model
  • Excellent communication, organization/time management and problem solving skills
  • Proficient IT skills in Word, Excel, PowerPoint and MS project
  • Strong knowledge of IT Service Management knowledge (ITIL v3 Certifications – nice to have)
  • Consulting / client service / Team leader experience considered a plus
  • Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
  • Working proficiency in English


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