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Accenture Direct Analyst with French

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00612528


- Job description

Role & Responsibilities

• New Business Leads & Service Requests:

o Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in Siebel / CRM Tool.

o Work with M&C / Client Account teams to ensure leads are followed up & responded to.

o Inbound phonelines – French Language - 8am-4.30pm (UTC / Dublin, Ireland).

o Reporting – quarterly and ad hoc as required.

o Ensure SLA is met, and quality in Siebel interactions

• MMS (Salesforce) / Event Management

o Create & manage France marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns.

o Ensure data quality and integrity always in MMS, and adherence to key dates and actions. 

o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills.

o Database management (i.e. Excel / SharePoint)

o Regular status reporting for program management, leadership, M&C.

• Marketing Support:

o Digital Marketing support with updates for France pages, coordination and management of requests and content, working with M&C teams in France.

o General marketing project support, as required.

o Learn and maintain a good knowledge of Accenture's organization and primary offerings

o Build & maintain a good working relationship with stakeholders and suppliers.

o Ad-hoc tasks as required by France Marketing / Accenture Direct Management

Qualifications, Experience and Skills

• Fluency in French and English REQUIRED

• Knowledge and experience in MMS / Salesforce or similar CRM tools & databases

• Knowledge and experience of Siebel or similar tool, an advantage

• Digital Marketing skills – SEO / Content management

• Proven and strong database management & MS Office skills – Excel

• Strong communication skills

• Excellent attention to detail with a strong sense of personal accountability and ability to work independently

• Proactive with a focus on ideas and innovation

• Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes etc.

• Well-developed analytical/problem solving skills

• Strong organizational skills

• Ability to work well with teams and demonstrate flexibility

• Relationship management skills with an ability to interact with senior leadership easily.

• Bachelor's degree or related job experience.

• Good knowledge of Accenture's organization and offerings

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