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Team Lead with English

Job Location: Prague

Job Number: 00476963

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- Job description

Team Lead leads the HR BPO team, supervises the team’s actions and provides support in daily operations. S/he liaises with Client on global level, our second delivery team if necessary; and other business units in line with her/his duties. Team Lead is also responsible for creating regular and ad-hoc reports, completing operational analysis, organizing and running of regular monthly review calls with Accenture and client representatives, and works closely with Service Delivery Lead to ensure that contractual SLAs/KPIs are met. S/he will also initiate, review and drive innovative processes to the service delivery. S/he will share best practice with other Leads and manage the professional growth of her/his team members.

Responsibilities:

  • Manages the process of HR BPO team operations, its analysis and review calls (internal/external)
  • Managing a team of 10+FTEs
  • Ensures that the contractual SLAs/KPIs are met
  • Communicates and cooperates with the other teams; share the best practices
  • Actively seeks opportunities for Continuous Improvement
  • Participates in additional critical tasks for the unit
  • Follows-up on global & regional actions
  • Develops high quality client relationship and shares experience
  • Takes responsibility for professional development and growth of the team

Requirements:

  • Experience/Proficiency in team management and leadership
  • Strong ability to build and enhance professional relationships with client and the team
  • Good analytical and process oriented thinking
  • Proficient English skills - high command of both written and spoken language
  • Very good communication and presentation skills
  • Good knowledge of MS Office suite



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