Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Business Operations Activities
At a single project level performs business operations activities such as reporting & tracking, demand/supply, managing risk/issues at a project level. May be given the opportunity to manage multiple projects under close supervision
Control delivery of programs, projects and/or managed services
Deliver desired business outcomes and/or service commitments through effective planning and execution
Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs
Prioritize and manage the scope of the assigned program, project or contracted service
Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
Manage issues and risks of the assigned program, project, releases or contracted service
Monitor’s delivery of programs, projects and/or managed services
Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
project management experiences
Support standard management reporting processes and metrics throughout the delivery/product organization by creating templates, job aids and other materials and produce reporting packages as required
Plan programs, projects and/or managed services
Baseline the scope and estimate and plan the work
Plan and manage resourcing/staffing within a globally sourced delivery model
Works with multi location teams to deliver exceed client KPI targets works with GPO to implement stretch goals and remove barriers to achieve
Be the main POC for Client Stakeholders, Accenture Global Functional Lead and location Service Leads
Proactively questions status quo on our speed, quality, and ability to enable operations, and works with our Global Process owners to push ourselves to higher KPI and performance standards before client asks for it
Establish delivery governance and cadence withing the function, workflows and sites, to review data across multiple cuts and slices
Regularly review current practices across workflows and sites to ensure best practice sharing and implementation takes a global view to standardization of processes and practices
Works closely with internal and location Site Leads to remove any barriers relative to delivery enablement including Talent Sourcing, Facilities, Technology enablement for existing and new locations.
Responsible to ensure delivery BCP for client continually evaluate how best to mitigate our service delivery risks to client, and recommend BCP solutions based on environmental concerns
Provide coordination/communication support to Delivery or Product leads and their team(s) to ensure initiatives meet schedule, budget, and quality commitments
Produce consolidated project status reporting
Track, measure, report and communicate project costs, performance issues and risks
Maintain internal process documentation
Provide ad hoc analysis and support as required
Ensure that new deals and projects adhere to governance processes or escalate non-compliance to the Program Management Office (PMO) and Delivery Excellence Lead
Provide continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization
Review project status reports and action item logs to identify issues; address risks and concerns directly with project stakeholders or action item assignees or raise them to the attention of senior management for further direction
Facilitate a project management network to provide a vehicle for learning opportunities and sharing
Advance English communication skills (Written and Oral)
+5 years’ experience in Customer Service
Excellent communication and written skills in English, with strong empathy
Client/Customer handling experience
Excellent customer service skills
Bachelor’s degree or relevant experience
Ability to work in our matrixed environment
Rallies alignment across delivery, function and shared services teams
Is comfortable to influence without control authority
Is quick and decisive makes data driven decisions
Has deep empathy for our people, and always puts people first
Has business acumen and translates client business imperatives to delivery practices
Is an active listener, and treats each idea and issue on its merit, and addresses them with fairness
Willing and able to get to the root of a problem, find viable solutions, and rally support for the solutions across the Client account and Accenture ecosystem
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.