Actions for a New Era
Actions for a New Era
Making It Happen
Case Studies
What We Think
Embark: Travel, Tech and Trust Podcast Series
Image Thumbnail

Travel industry recovery: Business or leisure?

6 ways to create and capture leisure demand
Read More

Future in flux

Travel has long been one of the world’s largest economic contributors. But COVID-19 saw global demand for travel plummet. Travel as we know it is not coming back. But it can become better than ever. Leaders have critical decisions to make in order to get back to growth.

During these trying times you must execute the day-to-day business; manage costs with precision, generate demand, and invest in the right assets. These are qualifying actions for survival. However, there are next level moves that travel companies can make to respond to the crisis and prepare for any eventuality.

A future in flux doesn’t have to be a negative. Making decisions and prioritizing actions can help leaders come out of this crisis with not just a different future, but a better one.  An example is Accenture's World ID for Travel, a safety-first approach to restarting travel.  

LEARN MORE
View Transcript

New embark podcast episode available

Episode 1: Meet today’s new traveler

Read More

Actions for a new era

The question for every travel leader is: How are you responding to this new reality? The response will be marked by the actions taken to respond fully to the crisis and prepare for any eventuality, which are grounded in several key areas.

Traveler experience

Develop stellar experiences that regain customer confidence across the travel journey—from dream and book to stay, loyalty and beyond.

Living systems

Migrate legacy IT systems to cloud-based architectures and use technology to break silos, reduce costs, improve performance and boost resilience.

Retail in travel

Develop a retail merchandising engine and front-end platforms to extend products and services, diversify revenue, streamline purchases, and build loyalty.

Workforce excellence

Build flexibility into ways of working for an effective, efficient and satisfied workforce so that employees—and the business—can adapt fast to change.

Recovery strategy & sustainable growth

Withstand ongoing volatility by restructuring the business and the balance sheet; evolving the revenue model, operating margin streams and profit engine.

Intelligent services

Tap into cross-organizational data insights and travel indicators to sharpen responsiveness and improve operational performance and customer experiences.

View All

Making it happen

We help travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

Back to growth in travel

Restore air travel confidence and ensure traveler and citizen safety through a solution to enable secure sharing of health credentials.

Traveler experience

Build the right approach across channels to create safe, secure and seamless experiences.

Reinventing travel with technology

Become more agile, innovative & resilient by embarking on your journey through the cloud.

Airline Retail Transformation

Realize the art of the possible in your transformation from airline to travel brand.

Moments Manager for Hospitality

Accenture Moments Manager for Hospitality empowers staff to create great customer experiences.

Seabury Consulting, part of Accenture

Paired with our global team, Seabury's consulting expertise powers total transformation.

VIEW ALL

How we help

Travel as we know it may not be coming back, but a new area is just beginning, and we are helping the industry to come back better than ever.

8,000+ travel industry experts located throughout the globe.

Industry-specific Innovation Centers, Digital Hubs & Delivery Centers in key markets.

Ventures and partnerships with critical ecosystem players.

Forward-thinking market research and industry-specific thought leadership.

End-to-end solutions, powered by accelerators and IP to quickly scale capability and capacity.

View All

Case studies

One sales and operations platform, at your service

One sales and operations platform, at your service

Radisson digitally enables operations to lower costs and improve services for franchisees and owners.

READ MORE
Reimagining guest experiences on the high seas

Reimagining guest experiences on the high seas

Carnival Corporation connects high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.

READ MORE
TUI Group: Serving guests with new employee tools

TUI Group: Serving guests with new employee tools

Here's how we enabled TUI Group’s employees deliver a personalized experience for guests.

READ MORE
View All
VIEW MORE CASE STUDIES

What we think

VIEW MORE ARTICLES

Embark: Travel, tech and trust podcast series

Travel experts break down cloud beyond the technology: how to reinvigorate traveler confidence, build resilience and innovate in the new era.

It’s a new dawn for the travel industry. Trust is at the forefront – from booking to return. Tune in to listen to industry leaders and their stories.

VISIT PODCAST SERIES

Compass: Travel blog

VIEW MORE POSTS

Explore uncharted directions in the Travel industry and gain insights on industry trends and technology.

Travel Experience

Business travel with a leisure flavor

Miguel Flecha describes the return of business travel and uncovers 3 potential new segments with leisure at the core.

READ MORE
Travel Experience

How travel celebrates diversity and inspires inclusion

Accenture's Emily Weiss reflects on how travel has allowed her to experience diversity first-hand and what it can teach us about inclusion.

READ MORE
Travel Cloud

Imagine a world where travel was in the cloud

Shantha Maheswari explores the benefits that travel companies would enjoy if they had adopted cloud before COVID-19 hit.

READ MORE
Travel Ecosystem

Three steps to make empty airports a thing of the past

Learn how governments, airlines and airports can work together to securely restart air travel.

READ MORE
VIEW MORE POSTS

Our leaders

filter result

Emily Weiss

Managing Director – Global Industry Sector Lead Travel

LinkedIn

Jonathan Keane

Managing Director – Strategy & Consulting, Travel, Aviation Lead

LinkedIn

Liselotte de Maar

Managing Director – Strategy, Travel, North America

LinkedIn

Miguel Flecha

Managing Director – Strategy & Consulting, Travel, Europe

LinkedIn

Mike Tansey

Managing Director – Strategy & Consulting, Travel, Growth Markets

LinkedIn
View All
View More
Contact Us

News

U.S. millennials plan to spend more on luxury travel in 2021, new research from Tripadvisor reveals

Joint study with Accenture also shows U.S. cities are back on the radar for domestic leisure travel.

Read more

COVID-19 has sparked a new wave of innovation across consumer industries, according to Accenture research

After a year of lockdowns, 95% of Accenture’s survey respondents said they made at least one change to their lifestyle that they expect will be permanent.

Read more
Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter
Subscribe