Job Description

Technical QA

As a Technical QA, you will help support and expand Accenture’s client’s self-serve advertising customer base. You will demonstrate the value of Accenture’s client’s advertising solutions and provide pre- and post-sales support for all self-service products, primarily supporting integration of eCommerce tracking capabilities on their advertising customer web platforms. Oversee and manage a team for an international company within the social media industry. Identify improvement opportunities in workflow, and/or team structure and suggest solutions. Manage ad-hoc operational projects and process improvement initiatives as per client requirements. Identify opportunities to improve user experience and communicate to delivery lead and client teams. Interface effectively with other teams, delivery lead and client teams. Manage the performance of the team and act as the team’s career counselor. Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members. Develop and administer team schedules and performance requirements.

The role includes some or all of the following key responsibilities:

  • Oversee and manage a team for an international company within the social media industry.
  • Identify improvement opportunities in workflow, and/or team structure and suggest solutions.
  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
  • Identify opportunities to improve user experience and communicate to delivery lead and client teams.
  • Interface effectively with other teams, delivery lead and client teams.
  • Manage the performance of the team and act as the team’s career counselor.
  • Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members
  • Develop and administer team schedules and performance requirements.
  • Sense of achievement providing excellent customer service in an inbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices
  • Maintaining high customer satisfaction ratings and adhering to service level agreements
  • Professional development attending comprehensive paid training from 4 to 8 weeks upon hire
  • Extensive post training coaching and support for up to 4-5 months
  • Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars. 
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Qualifications

Basic Qualifications

  • Minimum High School Diploma or equivalent
  • Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and/or JavaScript in an advertising context
  • At very minimum 12 months in a QA or similar role (CL 11 minimum is a must). Ideally 18-24 months would be expected
  • You discussed the application with your Supervisor, and this is part of your career development plan
  • Previous Team Leading experience is not a must but a strong asset

Preferred Qualifications

  • Bachelor’s Degree
  • 1+ years working in a Digital marketing/sales organization
  • 1+ years working with online advertising products and social media
  • 1+ years of customer service experience
  • 6+ months experience with digital marketing tracking

Professional Skill Requirements

  • Knowledge of HTML, CSS, XML, and/or JavaScript
  • Passionate about providing high quality customer support
  • Excellent verbal and written communication proficiency with high attention to detail
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Flexible and quick learner, able to adapt to continuously evolving client needs and product changes
  • Self-driven with attention to detail and follow-through
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
  • Ability to multitask and work under pressure and follow a defined escalation path
  • Exceptional grammar and typing accuracy skills in English and potential additional language
  • Ability to prioritize tasks and work independently
  • Great judgement and ability to problem-solve both with peers and independently
  • Excellent troubleshooting and problem-solving skills
  • Flexible working hours: full-time, weekends, and late nights as needed
  • Excellent listening and interpersonal skills
  • Excellent computer skills
  • Dedication to continuous improvement and customer service excellence
  • Demonstrated teamwork and collaboration in a professional setting

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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