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IT Network Coordinator

Job Location: San Jose

Regional Description: Costa Rica

Job Number: 00486329


- Job description

Work Experience:
  • 4+ years working experience with two or more of the following technologies:
  • Data Networking (routers, firewalls, switches)
  • Microsoft Windows 2008 - Windows Server OS
  • Microsoft Windows 10 - Enterprise
  • VMWare - nice to have
  • Vendor Management
Main Responsibilities:
  • Provide customer service to all customers in all situations.
  • Receive, log, respond to and solve customer problems or requests and ensure completion of proper documentation.
  • Ensure that incident tracking tickets are kept updated with current status. Escalate when appropriate to ensure problems or requests are communicated effectively and receive proper management attention
  • Coordinate and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment.
  • Participate in customer and CIO projects as required.
  • Seek opportunities to improve knowledge, skills, and performance.
  • Schedule and perform technology upgrades.
  • Coordinate and assist in the maintenance of hardware and software inventories, using local asset management systems and procedures
  • LAN/Wan management - 1st level of support
  • Server management - 1st level of support
  • Vendor management
  • KX roll-outs Management.
  • Workstation hardware and software Management.
  • Location Capital planning and execution
  • Operations Management.
  • Security Management.
  • Product management.
  • Local Projects Management.
  • Interface with CIO groups.
  • Provide network Level 1 support to customers, respond to incidents opened, and resolve customer problems by contacting the customer to promptly and accurately to report the status of any reported situation.
  • Troubleshoot complex problems and work with other firm teams to resolve infrastructure issues as required.
  • Inform customers in advance of scheduled system downtime
  • Develop, test, and communicate disaster response/recovery plans. Develop a regular test schedule and modify the recovery/perform recovery activities as needed
  • Listen to customer needs and problems. Provide solutions within the CIO LTS scope.
  • Meeting with Business leads to obtain Technology feedback

MAC laptops and desktops knowledge.

  • Experience working with international teams on a remote basis
  • Very strong sense of ethics/values
  • Above average problem solving skills
  • Advanced English language oral and written communication skills
  • Establish and maintain a positive working relationship with internal clients
  • Customer Service Skills
  • Communication and inter-personal skills
  • Proficient problem solving and analytical skills
  • Ability to interact effectively in a team environment
  • Ability to follow instructions to produce desired results.
  • Aptitude to multitask workloads
  • Ability to remain calm and courteous in challenging situations
  • Ability to work with a broad range of experience levels
  • Good administrative and organizational skills
  • Willingness to work overtime and vary hours as required
  • Ability to resolve difficult customer situations and escalate issues when appropriate
  • Demonstrate consistent follow-through on assigned tasks
  • Ability to prioritize tasks and complete assignments in a timely manner
  • Demonstrate ability to balance quality of work with task completion
  • Valid passport or ability to obtain a passport.

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