Managed services for changing more, faster
As organizations strive to optimize cost and accelerate growth, strategic managed services can help to better prepare them to reinvent operations and drive holistic value at scale.
Why managed services?
1.4x
higher operating margins
2.2x
greater total shareholder returns (three-year)
42%
improvement in agile product and process innovation
34%
better at reducing energy consumption and greenhouse gas emissions
Reinvent with strategic managed services
Develop a roadmap that delivers the necessary operational and technological changes
Feel confident defending and protecting against threats in every corner of your organization
Modernize and re-platform faster to achieve goals
Realize real-time insights of enterprise data through generative AI and automation
Operations reinventors lead with a well-defined data strategy aligned with the business strategy and backed by a centralized, secure data lake to power data-driven decision making across the enterprise. Strategic Managed Services enable them to:
44%
Access insights on-demand
Analytics, advanced modeling and data science put to work at scale.
Democratize automation
Create cross-enterprise deployments of low-code/no-code automation for exponential efficiency.
Deploy AI everywhere
Deploy AI in nearly all processes, redefining performance benchmarks.
Predict the future
Use ecosystem partnerships to drive AI-led scenario planning to continually reinvent.
Global capability centers help organizations access talent and innovation to unlock value
Improve operations: 71% of organizations are making moderate to significant investments to develop capability centers in the next 12 months.
80%
Get and retain the talent you need
Accessing the right skilled workers, continuously training them to meet the demands of changing work, and building a culture that retains the skills needed to transform the business is key. And, 56% of highly skilled workers want a multinational company.
Enable innovation
The largest growth area is in research and development (R&D). 75+% of the global capability centers opened since 2021 focus on R&D. Other growing areas include engineering, technology innovation, product design and development, marketing and supply chain.
Increase data-led decisions by creating a modern data approach and using analytics and AI
62% of organizations intend to use their GCCs as data and AI hubs to analyze large volumes of data to streamline decision making.
Strengthen your digital core
Carefully consider which technical capabilities must be developed to support each business objective and the reinvention journey overall. Commit to continuous investment in technology.
Increase cross-functional collaboration
Many companies are trapped in functional silos. Global capability centers often work cross-functionally, integrating data, technology and business processes. Their multi-disciplinary agility unlocks powerful business outcomes.
Bringing intelligent business operations to innovate and run core processes
Operations reinventors are running end-to-end digitized processes and achieving top-quartile performance. Strategic Managed Services are empowering them to:
42%
Pinpoint inefficiencies
Use virtual representations to visualize the as-is process and discover inefficiencies caused by duplicative activities and process deviations.
Improve human experiences
Those that apply leading practices and benchmark customer, employee and partner experiences are 2.5X more likely to increase operational maturity.
Optimize using cloud
Adapt to change more quickly and improve cost to serve by moving all critical business operations to the cloud.
Areas we support
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Finance operationsFinance operations
See all the value your business is creating for today and tomorrow with instant data and insights. Make compliance secure and efficient.
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Supply chainSupply chain
Make life simple for customers with a profitable and sustainable supply network. Make supply more transparent, predictive and disruption-proof.
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Sourcing & procurementSourcing & procurement
Find new competitive advantages in sourcing and procurement using AI and automation.
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Digital engineering & manufacturingDigital engineering & manufacturing
Reimagine products and how they’re made, using data to connect demand to production.
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Talent and HRTalent and HR
Create an engaging workplace inspired by the best consumer experiences.
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Marketing, sales & customer serviceMarketing, sales & customer service
Bring more intelligence and efficiency to front-office operations so customer experience becomes a competitive advantage.
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Banking & capital marketsBanking & capital markets
Get ahead of change with digitally enabled operations, from payments to asset management.
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InsuranceInsurance
Build the operations you need to influence member habits and transform your claims experiences.
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Health & life sciencesHealth & life sciences
Speed up R&D and realize better patient outcomes through digital transformation.
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Telecommunications & networkTelecommunications & network
Find competitive edge in a crowded marketplace.
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ComplianceCompliance
Protect your business with data and tech in a rapidly evolving regulatory environment.
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LegalLegal
Use real-time insights into business, risk and service demand to deliver real business value, anticipate and manage risk to reshape the legal function.
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Captive and retainedCaptive and retained
Reduce the cost of operations by augmenting your shared services with ours.
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Operations activation servicesOperations activation services
Add capacity to operations with access to skills and technology when, and where you need it.
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Trust & safetyTrust & safety
Outmaneuver uncertainty, drive scale and deliver growth with intelligent platform operations.
What’s trending in strategic managed services
Awards and recognition
Accenture Named Overall Leader in the Group Marketing Services Peak Matrix™ Assessment 2023, by Everest Group
A Leader in IDC MarketScape for Worldwide Cloud Professional Services
Our leaders
Arundhati Chakraborty
Group Chief Executive – Operations
Karthik Narain
Group Chief Executive – Technology and Chief Technology Officer
Nirav Sampat
Global Lead – Operations Delivery, Transformation and Technology
Mahesh V. Zurale
Global Lead – Advanced Technology Centers Global Network and Lead – Advanced Technology Centers, India