Job Description

Job Description

This role presents an excellent opportunity to make a significant impact, leading the LTS Ventures and Acquisition Technology Support team across the Asia-Pacific region.  The APAC V&A Tech Support lead serves as the main point of contact between the various LTS organizations in APAC and the global V&A team to ensure on-time smooth transition of acquisition enablement and key deliverables such as development and sign-off of Acquisition SOWs, coordination/management of NJOs (New Joiner sessions) and tracking of V&A deliverables as determined by the Global V&A team.

Role/Responsibilities

  • Serve as primary point of contact, for global V&A team and in-country LTS teams, supporting multiple active V&A projects and ensuring on-time and on-budget delivery; orchestrate processes across teams to drive business opportunities and achieve target goals.
  • Oversee and monitor operational parameters across delivery processes, maintaining technical accuracy and efficiency; ensure best practices and principles, recommending improvement and adjustment as required.
  • Cultivate and manage excellent internal and external relationships to understand customer needs and achieve company goals; challenge perspectives and reframe thinking through solution design and implementation. 
  • Deliver metrics to leadership, optimizing performance management.
  • Coordinate and manage New Joiner technical Support and Transition to Operations activities for all APAC V&A NJOs.


Qualifications

Basic Qualifications:

  • The best candidate will be Level 8 or above.
  • Minimum of 2 years of experience with Workstation support both PC and MAC hardware and software support.
  • Minimum of 1 year of experience with IT Service & AV with end-to-end planning.
  • Minimum of 2 year of experience with project management.
  • Excellent customer service and stakeholder manager skills.
  • Strong communication skills both written and verbal.
  • Excellent English Language Skills
     

Preferred Skills:

  • Recognized as a Team Leader.
  • Passionate, self-motivated, highly organized with a drive for continual improvement
  • Project Management Skills.
  • Knowledge of Managed Services.
  • SLA Definition and Tracking.
  • Passion for driving customer excellence.

Professional Skill Requirements:

  • Excellent customer service skills.
  • Excellent communication skills, including the ability to communicate to all levels of client personnel - both written and verbal through all line of communication
  • Ability to remain calm and courteous in challenging situations.
  • Ability to honor commitments and deadlines on assigned tasks.
  • Ability to prioritize tasks and complete assignments in a timely manner.
  • Ability to foster a high performing and collaborative environment.
  • Excellent problem-solving skills (Issue Identification Analysis and Solving).

Locations

Beijing,Hong Kong

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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