Job Description


  • Achieve operational performance targets including Service Level Agreements with client;
  • Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
  • Manage the operational Change Request (CR) process;
  • Support management of service relationship with client;
  • Provide a holistic view of service delivery to the client;
  • Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
  • Review existing contractual arrangements – identify gaps and recommend  corrective action for approval prior to undertaking agreed action;
  • Manage the Costs for service delivery in agreed budget;
  • Manage Ad Hoc contractual projects for the client in line with the nominated project team;
  • Initiate and own continuous improvement projects within area of his/her responsibility;

Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit


  • Experience in managing unstructured problems
  • Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
  • To resolve, valid experience and an operational contact network across the operation is needed, plus the ability to look at issues in an objective way. Problems may require varying degrees of input for resolution from other functions or teams – requiring a matrix management approach to facilitate resolution. 
  • Experience in F&A,
  • Sound Operations management experience (including SLA management);
  • Sound contractual / change management knowledge;
  • Previous experience in matrix management and client relationship building; Commercial / Corporate background desirable;
  • Basic project management skills;

Basic Financial and Commercial Skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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