Skip to main content Skip to Footer

Job Listing

AEE Dalian Ecosystem Services Client and Sales Support Associate Manager/Specialist - Level 8/9 (1-year contractor)

Job Location: Beijing, Dalian, Shanghai

Regional Description: China

Job Number: 00565524


- Job description

Description: Directly supports our clients and the Greater China Ecosystem Sales Director in support of our resale business. This includes working effectively with third party Ecosystem Services partners, facilitating the delivery of our resale capabilities/benefits and working with resale services in support of our client needs.
Key Responsibilities:
  • Partner-Focused Knowledge and Relationships:
  • Deal Champion – Participate in or facilitate discussions and flow of information between Partners, Ecosystem Sales Director, the client engagement team, or the client as necessary
  • Communication – Work with Partners to create quotes and own the process to obtain the best available pricing and other resell terms; Leverage the opportunity to interact and build deep Partner relationships
  • Client-Focused Relationships:
  • Product and Program Counsel – Provide clients and engagement teams with factual information and analysis on various technology solutions that support our client needs
  • Be a prime contact for our clients - identifying opportunities for resale and supporting same (quoting, ordering, logistics, services, invoicing support); creating /maintaining high levels of customer satisfaction in all client related situations; Identify and escalate any client issue as appropriate; Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information; Understand engagement economics
  • Support Configure-Quote-Purchase-Invoice lifecycle
  • Bill of Materials to Quote – Work with the Ecosystem Sales Director to finalize solution configuration required to develop the BoM. This includes working with the resale services business in support of our client engagements as well
  • Convert BOMs into a quote Partner Quote
  • Generate Client Quote from Partner Quote using appropriate pricing strategies in coordination with Alliance Sales
  • Support process to get Purchase Orders approved with client signature on Quotes
  • Coordinate submission of Partner Order
  • Manage final invoicing activities required to get payment from clients Client Knowledge and Relationships:
  • Experience and Innovation – Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients and Client Teams
  • Execution Excellence – Delivery Client superior service around order management for resale transactions
  • Account Management – Where requested, provide customized information, reports, or other forms of support; Leverage account experience and knowledge to build deep relationships Logistics, Deal Shaping and Execution:
  • Supervise Order Fulfillment – Manage primary responsibility for overseeing the order process – from quote to contract to delivery to invoicing and post delivery support
  • Trade-In Management – shape deals to take advantage of all available trade-in incentive programs offered by partners
  • Shipping Logistics – coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client provided shipping) on behalf of client
  • Returns Management – Management of order excess returns if any
  • Maintenance Renewal:
  • Identify, track, and position opportunities to sell maintenance renewal agreements with Clients
  • Managing the process to renew maintenance agreements for equipment previously resold by Accenture
  • Provide support to clients to manage inventory, service levels, renewal dates, and other aspects of our clients’
  • Maintenance both Client Contracts & Partner Contracts
Preferred Skills/Qualifications:
  • Bachelor’s degree
  • Strong Skill in Excel and other MS Office, Lync, etc.
  • Fluency English
  • Understanding of business processes and policies
  • Understanding and experience in our sales operating model, sales processes and Accenture's Sales Methodology
  • Knowledge and experience in Accenture Sales tools (SAP) would be ideal
  • Ability to ask clarifying questions to understand scope, user impacts, required actions
  • Interest in technology and business applications and ability to translate complex technical issues and scenarios into clear and concise communications 
  • Ability to balance multiple deliverables and priorities
  • Ability to work in an highly collaborative and virtual environment
  • Ability to handle pressure in emergencies; think clearly, act confidently, work quickly, speak gracefully, and invoke communications protocols as needed. 
  • Analytical/problem solving skills
  • Project planning and time management skills

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.