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AEE Dalian AD Communications Specialist - Level 9

Job Location: Dalian

Regional Description: China

Job Number: 00535086


- Job description

Description:  The Communications Specialist works with the global OSE Communications Lead to design, develop, and execute the overall communications architecture to support 50,000 SAP users.  The OSE Communications Specialist is responsible for developing, editing and reviewing communications that teach users about new SAP functionality and support the existing SAP operations infrastructure.   The OSE Communications Specialist will serve as a strategic operational business partner to the Business and Corporate Functions (HR, Finance, Sales, CIO) and will help to ensure messaging is clear, timely, and accurate.
Key Responsibilities:
  • Assist with the design and delivery of the overall ERP communications architecture (including SAP, IFS, MME and select MMP communications)
  • Lead the design, development and execution of the quarterly release communications plan that informs SAP users of new functionality and processes
  • Update and develop relevant content on the Accenture Applications Operations Support (AAOS) WordPress Site
  • Execute an on-going communications plan to inform users of key business activities and application movements utilizing the social learning tools available
  • Handle unexpected communication emergencies as a result of application issues
  • Lead the design, development and execution of frequent articles on the AAOS site
  • Assist with the design and development of the end-state communications architecture for new initiatives, including the development of communication protocols, service levels, and distribution lists
  • Manage existing communications infrastructure, which includes distribution lists, protocols, and templates
  • Manage and work on special communication projects, including improving the AAOS WordPress site, quality improvement projects, annual end user surveys, external marketing publications, and leadership communications
  • Assist in managing resources in Buenos Aires and Dalian
  • Lead weekly communication meeting with global resources
  • Assist in managing business role for SAP Desktop
Assist with marketing credentials at Accenture
Basic Qualifications:
  • Bachelor's degree
  • 2-4 years global, corporate or consulting communications experience
  • English fluency
  • Ability to be on-call 24 x 7 for two weeks per month to support unexpected communication emergencies (On average, person may be called 5-8 times per year outside US business hours)
Preferred Skills:
  • Knowledge of Accenture’s organization structure
  • Experience with Accenture Mailer Lite, Knowledge Exchange, Internal Sites (WordPress), Communities, SharePoint, OneDrive, OneNote, Microsoft Teams, etc.
  • Experience with Accenture Social Learning Tools
  • Knowledge of Accenture’s move to communicating in the new
  • Knowledge of Accenture’s business applications or general SAP application knowledge
Professional Skills:
  • Strong technical and business writing skills
  • Excellent verbal communication skills
  • Communications planning and execution expertise
  • Proactive in meeting milestones
  • Attention to Detail
  • Ability to balance multiple deliverables and priorities
  • Collaborative, team player
  • Strong relationship building skills; ability to build and sustain relationships at all levels of the organization
  • Ability to upwardly manage to obtain reviews from Managers, Senior Managers and Senior Executives
  • Ability to ask clarifying questions to understand scope, user impacts, required actions
  • Interest in technology and business applications and ability to translate complex technical issues and scenarios into clear and concise communications 
  • Quick, sound decision making
  • Ability to handle pressure in emergencies; think clearly, act confidently, work quickly, speak gracefully, and invoke communications protocols as needed. 
  • Ability to work successfully in global, virtual environment
Reporting line
  • Accenture Direct Dalian Lead
  • Global OSE communications lead and leadership

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