Job Description

The Service Delivery Manager will be responsible to manage and deliver the Global Projects for the Unit.

The initiatives under IO Delivery centre cover the full spectrum of infrastructure technology work.  Examples of current initiatives in progress include the following:


·         Client IT service delivery and performance management and some specific IT design and build project

·         Network Projects (e.g., WAN redesign and deployments in China and Eastern Europe)

·         Workstation Projects (e.g., evaluation and deployment of Thin Clients)

·         Data Projects (e.g., evaluation and deployment of SAN/NAS solutions)

·         Voice Projects (e.g., driving the voice strategy for Accenture’s offshore work and implementation of the latest VoIP solutions)

·         Security Projects (e.g., IDS/IPS service deployments, development and revision of the future technology security roadmap, performing security audits and gap analysis to implement the security processes globally)

·         Infrastructure Refresh (e.g., continuing a program of ongoing technology refresh and standardization on a global basis)

·         Commercially focused projects (e.g., connected to pricing models and market benchmarking)

·         Application Support Services (e.g., establishment of a global service for certain new sub-sets of applications used for client service delivery)


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Required Education:

Post Graduate / Graduate with Engineering Degree and equivalent work experience required.


Years of Experiences:

·         Should have 7+ years of strong experience in IT Infrastructure Management / IT Service Delivery.

·         The candidate should have minimum of 3+ years of extensive project management experience, and should be proficient in the usage of various Project Management tools like MS projects for tracking projects.


Role Specific Knowledge:

·         He/she should have excellent communication skills and the ability to keep multiple stakeholders informed of the project delivery.

·         He/she should be able to understand and adapt, the regional/country specific work cultures, for project delivery.

·         He/she should be able to build effective working relationships with various other teams within Accenture 

·         He/she should be able to understand complex activities and relationships quickly, and assess business and delivery risk effectively, and communicate it effectively.

·         He/she should be able to articulate and communicate the related concepts to a broad range of technical and non-technical staff.

·         He/she should have experience with auditing, risk management, as well as contract and vendor negotiation.

·         Excellent project management skills.

·         Experience of working with virtual project team members.

·         Good knowledge about the various IT infrastructure components and processes.

·         Effective risk assessment skills.

·         Good commercial acumen for managing budgets.

·         Good vendor management skills.

·         Good MS Project, MS Visio, MS Office skills


Product/Service Specific Knowledge:

·         Excellent project management skills.

·         Experience of working with virtual project team members.

·         Good knowledge about the various IT infrastructure components and processes.

·         Effective risk assessment skills.

·         Good commercial acumen for managing budgets.

·         Good vendor management skills.

·         Knowledge of BS7799 / ISO27001 / ISO20000 / ITIL Framework / COBIT  etc) preferred.


Preferred Certifications:

·         ITIL Foundation

·         MCSE, OCP, Solaris admin (preferred)

·         CCNP and above

·         PMP (Preferred)

·         CCSA (Optional)

·         CISA(Optional)

Soft Skills:

·         Team Building and Team Leadership.

·         Possess strong influencing skills and substantial delivery capability.

·         High energy level and be able to effectively work with various cross functional teams.

·         Excellent oral and written English and Mandarin language skill

·         Excellent planning, organization, and implementation skills.

·         Excellent Written and Verbal communication skills.

·         Excellent Documentation and Presentation Skills.

·         Excellent interpersonal skills.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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