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OTC Level 12/13 Resource – Billing

Job Location: Chengdu

Job Number: 00352066

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- Job description

OTC Level 12/13 Resource – Billing

Position description:    

·         Associate / New Associate for OTC process (Billing)

·         To achieve continuous improvement in invoice quality and debt management and achieve results that are recognized as best in class.

·         Ensure billing and invoicing discipline, improve billing data quality, minimize un-invoiced consignments, and ensure accurate reporting of billing / debt KPIs. In order to ensure accurate, timely and complete invoicing to customers, minimize bad debts and improve customer satisfaction within local corporate.

 

Operational Responsibilities:

·         To enter accurate and timely billing data in order to facilitate timely payments and to prevent invoicing enquiries

·         Assist In ensuring that invoices are printed and mailed to clients with all relevant data

·         To ensure smooth internal and cross-functional communication, following set processes and channels, in order to provide timely and accurate billing information to customers.

·         Assist In ensuring that all customer queries are properly handled and action is taken.

·         Ensure a high level of customer service is provided to all internal and external clients

·         Any other related task as directed by the Manager

 

Must Have Skills/Quantifications:

·         Relevant AR or finance work Experience

·         Able to work under pressure

·         Ability to work effectively in a team environment

·         Good MS Excel and Word Knowledge.

·         English reading and writing

 

Nice to have skills and Qualifications:  

Basic knowledge of the Transport industry, local and international

 

Experience:

Preferred 2+ years of experience (for Level 12) or 6 month ~ 1 year experience (for Level 13) in a billing environment

Experience of working in a Shared Service Centre or BPO company is an advantage.

 

Educational Requirements:        College degree preferred.

 

Travel Requirement/Shift hours:             N/A

 

Flexible work arrangement:

 

Working outside standard business hours if required.

 

 

OTC Level 12/13 Resource – Billing

Position description:    

·         Associate / New Associate for OTC process (Billing)

·         To achieve continuous improvement in invoice quality and debt management and achieve results that are recognized as best in class.

·         Ensure billing and invoicing discipline, improve billing data quality, minimize un-invoiced consignments, and ensure accurate reporting of billing / debt KPIs. In order to ensure accurate, timely and complete invoicing to customers, minimize bad debts and improve customer satisfaction within local corporate.

 

Operational Responsibilities:

·         To enter accurate and timely billing data in order to facilitate timely payments and to prevent invoicing enquiries

·         Assist In ensuring that invoices are printed and mailed to clients with all relevant data

·         To ensure smooth internal and cross-functional communication, following set processes and channels, in order to provide timely and accurate billing information to customers.

·         Assist In ensuring that all customer queries are properly handled and action is taken.

·         Ensure a high level of customer service is provided to all internal and external clients

·         Any other related task as directed by the Manager

 

Must Have Skills/Quantifications:

·         Relevant AR or finance work Experience

·         Able to work under pressure

·         Ability to work effectively in a team environment

·         Good MS Excel and Word Knowledge.

·         English reading and writing

 

Nice to have skills and Qualifications:  

Basic knowledge of the Transport industry, local and international

 

Experience:

Preferred 2+ years of experience (for Level 12) or 6 month ~ 1 year experience (for Level 13) in a billing environment

Experience of working in a Shared Service Centre or BPO company is an advantage.

 

Educational Requirements:        College degree preferred.

 

Travel Requirement/Shift hours:             N/A

 

Flexible work arrangement:

 

Working outside standard business hours if required.

 

 



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