Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 
Objectives of Role
  • To provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries
  • To process invoices and credit notes in line with tax guidelines, perform necessary checks prior to posting
  • To complete reports as outsourced industry required
 
Main Accountabilities
 
Customer Service
  • Provide a single contact to all the finance relate queries.
  • Resolution of external and internal calls related to finance.
  • Field incoming calls
  • Action email enquiries
  • Offer expedited solutions
  • Initiate follow-up calls
  • Document all issues, resolution & follow-up actions in Supportwork
  • Identify repetitive queries
  • Update procedures and user guide
 
Manage Close Process
  • Ensure Close process is completed in an accurate and timely manner
  • Perform high level review of both balance sheet for obvious errors, omissions or inconsistencies.
  • Attest to accuracy of General Ledger. Sign off all reconciliations.
  • Proactively communicate with the client on close related issues.
  • Ensure Compliance with client Accounting policies.
  • Support extended working hours during close and year end periods.
 
 
Oversee Stat. Compliance
  • Manage the preparation of all compliance documentation as defined by client.
  • Proactively engage with client on issues or potential issues concerning compliance requirements.
  • Review all compliance documentation prior to submission to client for accuracy and completeness.
  • Proactively assist in ensuring compliance with all statutory and statistical requirements in a geography.
  • Provide on site tax audit support if required and agreed by both parties.
  • Support audit of financial statements as required.
 
Other / Adhoc Requests
  • Respond in a timely manner to Ad Hoc requests from client.
  • Manage capacity or Service Level Agreement to ensure timely delivery of requests.
  • Proactively make available spare capacity during the month to client for to utilize for Ad Hoc reporting.
 
Accountabilities
  • Service Delivery: Ensure all targets and deadlines described in Service Level Agreement are met.
  • Team Management: Create a strong and effective team motivated towards effective performance. Participate in recruitment and effectively manage successioin and turnover.
  • Client Service: Create an environment where client needs are the priority.  Build flexibility and adaptability into service offering.
  • Financial accountabi8lity: Ensure Service is delivered on budget to client. Additional requests should be carefully and proactively managed.
  • Quality Control: Promote high quality service within team.

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Qualifications

Core Competencies
  • Bachelor Finance related degree is preferred.
  • Good team player with good English communication skills to chase up approvals within the business.  Must be able to pay attention to detail and follow control procedures
  • Good problem solver and numerate
  • Good interpersonal skills
  • Excellent communication skills in the language appropriate for the country served
 
Experience
  • 3-5 years finance experiences in multinational company
  • Preferably 1-2 years customer services experience
  • Excellent English skills, both in writing and communicational  
  • Excel and word skills would be an advantage
 
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work.  Access to the latest technological innovations and Accenture's knowledge and expertise constitute a superb platform for your professional development.  Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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