Reinventing insurance business processes

Helping insurers harness the power of human ingenuity & intelligent technologies to better serve customers and navigate disruption in the marketplace

What we do

Accenture Intelligent Insurance Operations applies analytics, AI and automation—enabling clients to gain insights on agency and distributor performance, while improving their claims processes by enabling better fraud detection.

Life and annuity policy services

  • Increase speed to market on new product launches by up to 60%
  • Increase back office processing productivity by 15-20% through the use of automation

Property and casualty policy services

  • Create personalized and digital customer interactions
  • Unlock customer value through data driven insights
  • Shift up to 40% of transactions to self service

Property and casualty claims services

  • Scale vision by combining intelligent technologies and insurance talent with next-generation skills
  • Improve decision making by using the right resource at the right time

Pension service

  • Increase back office processing productivity by 15-20% through the use of automation
  • Cut insurance transaction rework by 20%
  • Decrease recoveries cycle time from 68 to 35 days

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What we think

Agility, flexibility and responsiveness enhance the customer experience and deliver superior business outcomes.

How insurers can address an $81 billion near-term opportunity in insuring autonomous vehicles.

How industrial wearables can help insurers and industrial organizations lower costs and improve safety.

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How organizations are reinventing their business with Intelligent Operations

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Explore careers

We're looking for innovators to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations.

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