Payroll Operations Senior Analyst

Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders. • Should have minimum 5-7 year of in-depth experience/knowledge in Payroll for any country i.e. US, Canada etc. • Should have min 3 years of experience in Managing Team and Client key stakeholders. • Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, Final Paycheck Law in USA, State reciprocal agreements in USA, etc. • Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. • Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage. • Should be good in Verbal and Written communication • Should be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc. • Payroll certification would be a plus • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. • Escalate issues and seek advice when faced with complex issues/problems. • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • Creates a logical plan, realistic estimates. • Ensures progress, issues and agreements are properly documented and acted upon. • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. • Participates in various Internal or Client initiatives related to Process. • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. • Actively participate in all process related business meeting in-person or virtually through conference calls. • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. • Participate in and/or support during Client visits. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls •
What are we looking for? • Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. • Provide team members with a clear sense of direction and understanding of each other’s responsibilities including career planning and succession planning. • Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. • Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service. • Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. • Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. • Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. • Communicates clearly and concisely, using appropriate terminology • Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. • Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution. • Lead or assist with the development of detailed analyses for area of responsibility • Participate and potentially lead some activities/projects for area of responsibility • May provide input to day-to-day management and reporting of specialist budget. • Provide input to define standards and reusable approaches with benefit for cross-functional groups • Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team • May supervise less experienced caseworkers and fill in for the manager as needed. • May provide input into performance assessment of team members and provide coaching/counseling toward improving performance. • May assist in creating annual team objectives. • May participate in interview process for new hires into caseworker roles.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts