HR Service Delivery Associate

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Data entry in HR1S and managing service request via Oracle Helpdesk. • Update HR1S systems, which include, but not limited to internal and client-based applications with HR transactions • Double-check all work before submission to ensure accuracy • Extract, Analyse and Deliver the output report to ensure data has been processed accurately • Must have clear understanding of the existing matrices in the process, how they are measured. e.g. SLA, KPI • Complete tasks within the assigned time frame (SLA) to ensure timely delivery • Communicate with the requestor via Helpdesk to receive accurate information to proceed with the service request • Reviews all input to ensure data is compliant with standard operation procedure practices • Escalate issues and seek advice when faced with complex issues/problems • Stick to established processes and guidelines like Localisation documents to ensure consistent, accurate results, leverage tools, checklists, or templates provided to ensure work is done correctly • Propose process improvements to enhance efficiency, accuracy, and controls contributing We Innovate Initiatives • Effective communication and teamwork abilities • Attention to detail and the ability to manage BAU • Act on feedback provided by supervisors or SMEs to improve your accuracy and efficiency moving forward • Complete Accenture and Client’s mandatory training but not limited to TQ, DQ, Ethics and Compliance, CTD and ensuring full adherence to developmental trainings • Ensuring accurate complete and timely reporting of data in Accenture and client tools as per requirements (ADRT, GPH, SQF, DMS, T&E, etc.) • Actively participate in people engagement/team building • Collaborate with client Local People Partner (HRBP) for process clarification, updates or assistance • Proactively identify and mitigate process risks using prior HR experience. Escalate unmitigated risks to supervisors • Practice Root Cause Analysis on issues and recommend corrective and preventive actions to mitigate future occurrences. • Participate in Knowledge Transfer sessions to gain a solid understanding of processes and client-specific initiatives, Business Transformation and developing expertise in key areas like Subject Matter Expert (SME)
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required •• 1-3 years of experience in Human Resource Operations (HRO) with prior knowledge of HR processing • Hands on experience of managing work through workflow tool like Oracle • Should be proficient with MS Office Tools like Excel, Word, Outlook and Webmail • Must have excellent command over verbal and written English • Expertise in ensuring data privacy, security, and compliance with legal and client-specific data protection standards • Maintain the highest level of confidentiality by strictly adhering to client data protection policies and legal standards, ensuring all sensitive information is securely handled. • Prioritizing tasks and managing time efficiently to handle multiple data-related responsibilities. • Continuously seeking ways to enhance data management processes for greater efficiency and effectiveness. • Adjusting to new tools, technologies, and processes in a dynamic work environment. • Showcase technical proficiency by staying updated with the latest data management technologies and applying them to improve data workflows
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts