Delivery Lead Manager

Skill required: Talent Development - Learning Delivery Instruction
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Instructional Design Manager is a dynamic leader who oversees the design and delivery of high-impact learning products within the Delivery Center. You’ll guide projects from concept to deployment, ensuring alignment with stakeholder expectations, learning goals, and enterprise standards. This role combines strategic oversight, hands-on design leadership, and team management—leading 6 to 20 instructional designers while collaborating across content, media, deployment, and delivery teams to bring exceptional learning experiences to life. What You’ll Do Planning/Analysis/Design Phase: • Design innovative learning solutions that align with stakeholder needs and organizational goals. • Collaborate with project sponsors to identify solution options, tradeoffs, cost estimates, and risk mitigation strategies. • Create project budgets, timelines, and work plans while adapting methodologies to meet client preferences. • Synthesize complex inputs into clear, actionable design recommendations. • Establish and maintain cross-project procedures and best practices. Design/Build/Test Phase: • Lead cross-functional teams across instructional design, content, and media development during build and test phases. • Ensure instructional integrity, quality, and consistency across all deliverables. • Guide testing activities, incorporate feedback, and resolve learning design challenges. • Partner with deployment, delivery, and support teams to ensure smooth transitions. • Manage relationships with sponsors, Solutions Management, and Business Interlock to ensure alignment and satisfaction. Operating Phase: • Monitor development against scope, quality, budget, and timelines. • Proactively address project-wide risks, issues, or dependencies. • Promote process and design reuse while continuously improving workflows. • Provide consistent project status reporting to leadership and stakeholders. Team Leadership & People Development: • Define project roles, resource needs, and expectations for team members. • Inspire, guide, and manage a team of 6–20 instructional designers across various levels. • Foster team clarity, collaboration, and accountability. • Mentor project managers and act as a career counselor for staff. • Supervise quality in key areas such as instructional design, learning strategy, and testing.
What are we looking for? Client Engagement & Collaboration: • Maintain regular contact with client stakeholders and subject matter experts. • Ensure client expectations are consistently met—or exceeded—through high-quality learning design. • Encourage diverse perspectives to drive effective analysis and solution development. • Provide status reports to client sponsors or Program Director as required. What You’ll Bring Education: • Bachelor’s degree in Instructional Design, Cognitive Psychology, English, Communications, or related field • Master’s degree preferred in Instructional Design, Learning Sciences, or Adult Education Experience: • 6+ years of experience designing learning solutions and/or managing learning programs and project teams • Proven track record of managing multiple learning development projects and leading cross-functional teams Skills & Competencies: • Expertise in instructional design methodologies and adult learning theory • Strong project management and leadership skills • Deep knowledge of learning product development lifecycle • Advanced problem solving, risk management, and design thinking • Proven ability to lead geographically distributed teams with diverse skill sets • Excellent communication, stakeholder management, and conflict resolution skills • Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts