Delivery Lead Associate Director
Designation: Delivery Lead Associate Director
Qualifications:Any Graduation/Master of Business Administration
Years of Experience:Should have led a 700+ in Post Trade processing
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The role holder will be responsible for Leading the Overall Service delivery for client across Settlements and Asset servicing including transversal services like reconciliations and static covering a variety of financial products across European and/or US Markets. Role holder is expected to transform and create a very “Client focused” data driven efficient organization. Data driven Organization : The role holder shall have a Data driven approach to review all the key Metrics produced, along with other senior management and use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their areas. In addition the role holder will build strong cross departmental relationships and ensure all risk and control functions are adhered to. Efficiency & Innovation : The role holder shall be responsible for driving process improvements and synergies on an ongoing basis and will liaise with global and local change teams to drive efficiency and innovation for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcount. The role holder will have accountability for elements of their budget and will work with the business to meet any budgetary or headcount challenges without degradation to service.. The role holder shall be responsible for improving the Straight Through Processing (STP) by working with the team leads to identify root causes for exceptionsnand driving out inefficiencies. Client at the Centre : The role holder shall have strong client focus and should be able to put customer satisfaction first. He/She should have a track record of maintaining effective customer relations and service program through delivery of SLAs. He/She should be an expert communicator with ability to influence large cross functional groups/forums as well external stakholders. He/She would be expected to collaborate internally across the organization as well with client to deliver on Business objectives. The role holder shall lead with innovation and data driven mindset
What are we looking for? •Ability to manage multiple stakeholders •Thought leadership •Written and verbal communication •Problem-solving skills •Should have Led a 700-900 + member Team covering various functions within Post Trade processing for at least 3-4 years handling CXO level stakeholders •Should have extensive experience in Capital markets especially leading front to back Securities settlements and asset serving with deep domain understanding of Corporate actions •Should have led & managed Operations transformation and change at scale including Gen AI, Workflow Orchestration, RPA, data analytics, workflow etc and have good track record of driving productivity and efficiency within the Organization •Strong communication & negotiation skills •Strong understanding of various risks associated with Settlement , Corporate action ( Mandatory /voluntary) , Income , claims & impact of process inefficiencies & inaccuries to these risks •Strong risk background /culture with ability to identify future risk •Detailed oriented in order to avoid, eliminate & mitigate risk •Experience of thorough contingency planning to ensure strong resiliency •Demonstrate thorough understanding of operartional front to back procedures that support IB Securties business as well securities product •Ability to define & implement excel risk metrics to ensure process is tracked successfully
Roles and Responsibilities: Organization: Redefine Operating Model •Create a strategic thinking & vision around defining a Target state organization with the Optimum Operating Model •Create a strong partnership model with the Bank & other key stakeholders to transform the organization from a “Service Provider” to a “Partner to the Bank” •Create a Data driven organization with strong governance Top down to review Business risk and drive the team towards efficiency & Innovation •Create a very strong BAU Team and imbibe a culture of innovation & change at all Levels •Set up the “Change The Bank” Team within the Operations organization which should focus on bringing the best industry trends into the operating model People: Highly Motivated & Energized Team •Overall responsible for a 700-800 member team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels. •Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs •Provide strategic thinking to the APTP Leadership on how the productivity across Levels can be improved through restructuring , engagement etc. Process: Build Efficiency & Innovation •Run The Bank : Create an environment of very strong Governance with a clear direction of driving efficiency & managing client expectations & KPIs within the organization across various processes e.g. Fails across products, Breaks, Exceptions and Client account Breaches at BAU Levels. Review the way processes are conducted to come up with a plan of making the organization profitable by driving standardization, industrialization and automation. •Change the Bank : Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. •Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to manage client expectation as well as have the right operational Control. Client: Customer at the Centre •Build a strategic partnership with Senior Client Stakeholder to co-create a path of Running the organization with absolutely no complaints around Service Delivery. •Build a culture of “proactively” reporting the Good as well as Bad news to the client. Help in moving the firm from a reactive to a more Leading approach Financials •Work with Leads to manage budget & address budgetary challenges
Bengaluru
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
Les candidats à un emploi ne sont pas tenus de divulguer les infractions pour lesquelles une grâce a été accordée.
Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.