Customer Service Analyst
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The team is responsible for supporting the requests initiated by participant calls and inquiries related to Money Out, Loan processing, Payroll processing, monetary and non-monetary transactions. • Day-to-day responsibilities include processing participant level transactions/requests such as: o Money Out: providing end-to-end support in any type of withdrawal processing, EFT Verification, Inbound outbound calls with vendors or stakeholder, Daily Reconciliation for NAV plans, Payment corrections, Failed Rollovers, Address or name change requests, Qualified Charitable Distributions, Lost property handling, management and coordination with various vendors, 1099R Reprints and Corrections, NIGO Handling & Exception Management o Loan processing: managing initiation, amortization schedules, repayments, closures and ensure compliance with loan provisions, Loan Re-amortizati o Deposit administration: Cash Receipt, Financial Accounting statements (FASB invoices), ACH Balancing and ACH Failures, Receipt of premium/wires, maintenance, Cash processing, Remittance reconciliation, Unallocated Funds, Transfers In/Out, Rollovers, Individual Contribution, Direct Transfer Payments, Corrective Contributions, Payroll contributions. NIGO Handling & Exception Management o Individual Product: Annuity Contract, Benefit Estimates, 457(b) Eligible Deferred Compensation, Flexible Premium Annuity (FPA) Annuitization, Minimum Distributions_ Calculations IRA • Perform late-day sweeps and resolve failed ACHs by the next morning. • Manage and process daily cash transactions and remittances. Execute daily and night cycle cash edits. • Handle remittances and manage rollover cases, Process non-standard payments and off-platform funding. Forward relevant entries to Finance for ledger posting • Monitor and reconcile daily deposit transactions and resolve discrepancies. • Handle inbound and outbound calls with clients, third-party administrators, and internal partners to address inquiries and provide updates. • Deliver voice support and issue resolution with professionalism, clarity, and a client-first approach. • Strict adherence to non-disclosure of client information by preserving client confidentiality. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Researching any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time. • Taking active participation in p
What are we looking for? 3-5 years of functional expertise in US Retirement Plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes, with a strong focus on managing participant -level services and operations. • Extensive expertise in cash receipts/deposits, Loan processing, Deposit Admin (payroll administration), proficient in money-out processes such as in-service and hardship withdrawals, rollover and lump sum distributions, RMDs, and complex payouts. • Hands on with developing process documentation, capturing exceptions, process flow, process maps and NIGO rules • Subject Matter Expert/ Trainer with 2+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing. • Excellent verbal and written communication skills; voice support experience required • ASPPA certified o Retirement Plan Fundamentals – RPF o Qualified 401(k) Administrator - QKA o Qualified 401(k) Consultant- QKC
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Bengaluru
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
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Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.