Billing Process & Quality Team Lead
WHO WE ARE
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.
Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.
Join Accenture as a Billing Process & Quality Team Lead! We are looking for a senior team lead to shape the future of custom billing process excellence within a large-scale telecom environment. This role blends people leadership with end‑to‑end ownership of billing quality, governance, and continuous improvement, offering meaningful impact across both day‑to‑day operations and strategic transformation initiatives.
You will lead and develop a specialized Process, Quality & Innovation team, ensuring operational excellence while driving enhancements across Quote‑to‑Cash processes, ServiceNow capabilities, and AI‑enabled solutions. This is an opportunity to step into a visible leadership role where your billing expertise, ability to influence stakeholders, and passion for innovation will directly shape scalable, enterprise‑level outcomes.
YOUR MISSION:
Lead and develop a high‑performing Process, Quality & Innovation team, setting clear goals and driving accountability.
Own process excellence in the area of custom billing design, ensuring quality, feasibility and compliance.
Drive operational excellence across day‑to‑day execution, prioritization, and workload management.
Lead process improvement and innovation initiatives, including ServiceNow enhancements and AI‑enabled capabilities.
Act as a trusted billing subject‑matter expert, supporting complex issue resolution and solution design.
Partner with cross‑functional stakeholders to influence outcomes, manage expectations, and deliver executive‑ready insights.
WHAT’S IN IT FOR YOU?
Flexibility:
• Flexible working arrangements (time & place of work)
Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
• Contribution to special vision correction appliances
• Life and disability group insurance
• Sport vouchers for children’s sport activities and children camps
Compensation at Accenture varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience. The range of base pay for this role is 2 050 € - 3 340 €.
WHO YOU ARE:
Master’s degree in Business Administration, Finance, Accounting, Operations, or a related field (or equivalent combination of education and relevant experience).
5+ years of experience with telecom billing processes.
2+ years of people-management experience or advisory type of role.
Advanced English language skills (B2+).
Excellent written and verbal communication skills; able to translate complex billing/contract topics into clear actions.
Strong customer/service mindset with experience handling escalations and executive-ready status reporting.
Ability to lead and motivate teams, set clear goals, and manage workload priorities.
Skilled at working with cross-functional partners to resolve issues and drive outcomes.
Ability to influence and manage stakeholder expectations.
Demonstrated experience leading process improvements
#LI-EU
Bratislava
Énoncé sur l’égalité d’accès à l’emploi, Demandes d’accommodement et Autres énoncés en matière d’emploi
Notre engagement envers l’inclusion et la diversité
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement où nos employés sont à l’aise, sont eux-mêmes et contribuent. À l’image du Canada, le personnel d’Accenture est composé d’une très grande variété de cultures, d’origines ethniques, de croyances, d’expériences et de langues. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Demandes d’accommodement
Accenture s’engage à offrir l’égalité d’accès à l’emploi aux personnes handicapées ou pratiquant une religion, notamment en offrant les accommodements raisonnables nécessaires. Si vous êtes embauché par Accenture et que vous avez besoin d’accommodements pour remplir les fonctions essentielles de votre rôle, vous serez invité à participer à notre processus d’accommodement raisonnable. Les accommodements consentis pour faciliter le processus de recrutement ne sont pas une garantie d’accommodements futurs ou continus après l’embauche.
Si vous souhaitez être pris en considération pour un emploi chez Accenture, et que vous avez besoin d’accommodements pour un handicap ou une pratique religieuse, veuillez nous appeler sans frais au 1-877-889‑9009, envoyez-nous un courriel ou communiquez avec le service de recrutement.
Autres énoncés en matière d’emploi
Nous avons pour objectif d’offrir à notre personnel des postes à proximité de leur lieu de résidence. Cependant, étant donné la nature de nos activités et nos obligations envers nos clients, nos employés doivent être prêts à voyager au besoin.
Les candidats à un emploi ne sont pas tenus de divulguer les infractions pour lesquelles une grâce a été accordée.
Afin de vous offrir le processus de recrutement le plus efficace, Accenture peut utiliser l'intelligence artificielle pour déterminer la correspondance entre votre candidature et les exigences du poste auquel vous avez postulé. La décision définitive sera toujours prise par l’équipe de recrutement après avoir examiné l’intégralité de votre profil de candidat(e). Durant le processus de soumission de candidature, vous pouvez choisir de ne pas participer à ce processus de sélection par intelligence artificielle et être assuré(e) que cela n’aura pas d’impact négatif sur votre perspective d’emploi chez Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.