Social Services

From the era of support to the era of empowerment.

Digital social services for lifelong support

As well as helping disadvantaged and vulnerable people towards self-sufficiency, social services agencies will increasingly offer proactive, lifelong support to all members of society, from employment and welfare support and payments to child welfare to care for the elderly.

Agencies need to intervene proactively and collaborate with an ecosystem of public and private sector partners to achieve better citizen outcomes. Citizens expect those actors to work seamlessly to provide services built around their needs. At the same time, agencies face rising demands for digital services and the challenges of operating with tight budgets and employees who are often resistant to change.

To achieve their objectives, agencies must harness disruptive technologies such as AI, automation and analytics and evolve their operating models to shift from static, program-centric organisations to become more agile and citizen-centric. This decisive transformation requires them to become "living" agencies.

Cultivating Innovation in Human Services

Accenture asked Human Services Leaders about innovation in areas such as analytics, human centric design, and Artificial Intelligence. See more.

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Innovation with purpose

The study revealed important insights about how human services agencies are driving innovation.

Human services innovation leaders are looking beyond their own organisation to discover and scale new ideas.

More than half of citizens want government to provide relevant services with analytics and AI.

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Reimaging child welfare

Ecosystem design and innovative thinking, empowered by data and digital, will have a radical impact on vulnerable families.


Human services as a platform

"Human Services as a platform is an opportunity for leaders to rethink and reinvent how Human Service Organisations operate."

— GAURAV GURJAL, Managing Director – Social Services

Latest social services insights

Meet our subject-matter experts and get their latest takes on some of the most pressing issues facing social services agencies.

Innovative technologies. Pivot to the future.

From AI to blockchain to biometrics, rapid advances in digital technologies are empowering entirely new outcomes for human services agencies.

Why no risk is the biggest risk to public service

The biggest risk many public service organisations take is to keep doing the same things over and over to advance social outcomes.

What we think

Our leaders

Transforming public service

By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Public sector consulting

Accenture is recognised for transforming service delivery and achieving high impact outcomes.

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